Hey Friend
As high-performing leaders, we often expect our words to stick the first time.
We assume that clarity means immediate understanding.
But what I've learned is that repeating yourself isn’t a weakness. It’s leadership.
Many of the leaders I work with find themselves frustrated by how often they’re repeating the same messages. “Why am I still saying this?” they ask. But repetition is not a failure of communication, it’s a core part of embedding culture, building trust, and shaping habits.
The brain forgets fast.
Research shows we forget up to 70% of what we hear within 24 hours, unless it’s reinforced. True learning, especially in complex, high-change environments, requires repetition with intention. Not just saying it louder or more often, but in different ways, at different times, with different connections to meaning and purpose.
Think about the foundational concepts we want our teams to embrace: accountability, collaboration, ownership. If we’ve never clearly defined what these mean in context, and if we don’t keep reinforcing that meaning, our teams will fill the gap with assumptions or past habits.
And that’s where things break down.
It’s not just your team who benefits. Repetition builds you, too.
Each time you repeat a message, you refine it.
You clarify your expectations.
You strengthen your patience, your adaptability, your ability to meet people where they are - and you deepen your impact as a leader.
If you're feeling like a broken record, you’re probably doing more right than you realise.
The most dynamic leaders:
Say things in multiple formats - meetings, 1:1s, visuals, metaphors, emails
Reinforce both the what and the why
Use shared language and stories to build collective understanding
Know that patience, not pressure, moves people forward
✨ If you're ready to lead with strength, clarity, and kindness - and want support embedding the behaviours and language that create real cultural change - let’s work together.
Through coaching, training, and facilitation, I help leaders move from frustration to flow, from saying it all yourself to building a culture where the message lives in the team.
👉 Reach out via shelleyflett.com or email me at shelley@shelleyflett.com.
Let’s make repetition your most powerful leadership tool.
With strength and kindness,
Shelley 😁
Shelley Flett
Leadership Trainer, Facilitator & Coach | Shelley Flett Pty Ltd
M: 0407 522 888 | E: shelley@shelleyflett.com | W: shelleyflett.com
Calendar: https://calendly.com/shelley_flett/leadership-development-discussion
Podcast: https://anchor.fm/shelley-flett
