Severe Weather Update

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Subject: Severe Weather Update

May 28, 2025 | Storm Update

Dear Neighbors,
As you know, the Austin area has been hit by a dangerous storm involving high winds, hail, and flooding. The City of Austin has been rapidly coordinating emergency services, and my team is in communication with multiple divisions, including Austin Energy and Austin Emergency Services. Our office is assessing damage in District 10 and throughout Austin.

As hard-hitting storms continue to move through the area tonight, Austin Energy is working as quickly and safely as possible to restore power. Crews are reporting extensive damage, indicating repairs will take time. As of 8:30pm, there were 213 separate outages affecting 64,773 customers. Currently, District 10 has 9,906 customers out.

Below please find safety and emergency resources and information for the Austin area, including social media links and web resources plus information on reporting power outages and downed tree limbs.

Please stay in touch with your neighbors and share these resources.

You can always reach out to our office with questions – contact as us at district10@austintexas.gov

– Council Member Marc Duchen and District 10 office

EMERGENCY RESOURCES

IF YOU NEED HELP:

Report power outages by:

· Texting OUT to 287846.

· Visiting outagemap.austinenergy.com.

· Calling 512-322-9100.

Call 3-1-1 or 512-974-2000 to:

· Report clogged drains or debris in roadways

· Report flooding in your home if it is not a life-threatening situation

· Report tree limbs on wires or see downed tree limbs

Report a downed power line at 512-322-9100; if the line is sparking call 911

STAY SAFE

Flash Flooding is possible. Turn around. Don’t drown. Do not attempt to drive or walk through moving water over low water crossings. Use ATXFloodSafety.com to find resources including a map of flooded roads
Never touch a downed power line. Stay at least 35 feet away from the downed line and never use an object to move a downed wire. Never touch anything or anyone in contact with a power line. When a live wire touches the ground, electricity fans out throughout the area. Call 512-322-9100 to report a downed power line. If the line is sparking, call 911.

STAY CONNECTED

Web resources

Austintexas.gov/alerts will be updated if conditions worsen
ATXFloodSafety.com to find resources including a map of flooded roads
austinenergy.com/alerts for Austin Energy specific updates.
Austintexas.gov/flooding for preparedness info regarding flooding.

Social Media Resources

@atxfloods on X (formerly Twitter)

Austin Emergency Manangement on X, Facebook, Instagram

Monitor Austin Energy on X, Facebook, Instagram 

Have more than one way to receive emergency information.

· Sign up for Warn Central Texas alerts

· Follow official city accounts on social media

· Tune to your preferred local news source during severe weather

· Follow your preferred local news source on social media

· Use a weather radio

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Subject: Severe Weather Update