Subject: ICYMI - Important Update to VHQ & Meeting Registration/Change Process

Read what is changing

Hello SMART Recovery Facilitators,


The days of registering and trying to remember your login information for VolunteerHQ are almost over! We are excited to announce that starting Monday, August 22, 2022, we will be removing the login requirement to register or make changes to your SMART Recovery meeting. To replace that, we have also created a secure self-service meeting change option that will allow you to make some changes to your meeting in real time.  We believe that these changes will not only make things easier for you as volunteers, but also make more meetings accessible to the participants whose lives we touch.


When you visit VolunteerHQ on Monday and click on register or update your meeting, the page will look a little different. We have simplified things by providing just one form that enables you to register as a facilitator and register a meeting at the same time. You will notice that the new form has options that align with our public meeting list on SMARTfinder. In addition to being able to provide us with your contact information, you will be able to choose the audience and language the meeting is in.

As a registered facilitator of a SMART Recovery meeting, you can use our self-service meeting change option to make basic changes such as the day, time, and cancelation notices. When using this option, changes take effect as soon as you verify the change.


To use the self-service change option. Locate your meeting on SMARTfinder

  1. Click on your meeting to show full information

  2. Under “Facilitators” click on “Request changes to your meeting” (link available August 22nd)

  3. Make the desired changes

  4. Check your email and verify the changes


We have put together this 5-minute video to show you the process.


If you need to change anything about your meeting that is not available on the self-service meeting change, please email volunteerhq@smartrecovery.org with your meeting ID number, the changes you need made, and the date you want the changes to go into effect and we will be happy to assist. If we have questions or need information about the change you have requested, we will reach out to you by phone or email for clarification. Changes requested through email will be processed during our normal business hours of Monday – Friday 8:00 a.m. to 7:00 p.m. ET.


Because we are doing away with the login in VolunteerHQ, we will also be moving our “Meetings for Volunteers” page. This page will now be called Facilitator Training and Support Meetings and can be found in the menu under the volunteer resources tab. In addition to information about the Ongoing Training and Support: SMART Meeting Management (SMM) meetings and SMART Recovery for Volunteers (S4V) meetings, you will also see information on accessing our training roleplay and monthly Q&A sessions. Please consider joining these valuable meetings to learn from or share your knowledge with other SMART volunteers.


If you have any questions, please reach out to the Volunteer Support Department at volunteerhq@smartrecovery.org or to me directly at mgilbert@smartrecovery.org.

 

Thank you for everything you do!

Sincerely,

Melina Gilbert

Director of Meetings and Volunteers

SMART Recovery is a 501(c)(3) nonprofit organization.


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