I cannot stop laughing at what happened yesterday at work. Let me share with you.
(Names have been changed to protect the innocent.)
Ruth from the Server Engineering department sent an important email, with lots and lots of technical jargon. The main jist of the email was that me and my counterpart would have to work this coming Saturday. (Yep, it's Tuesday and we are just finding out about this.) I didn't have anything planned except regular errands, so this Saturday was cool. She then asked if we could help with "sanity check" testing on Thursday night. My counterpart and I both had other plans, so I told her no. She was cool and she could do it first thing Saturday.
I requested the schedule of what they were to do on Saturday.
She sent it and we went to work, coordinating with our external clients and making plans to stop processing info after a certain time.
After lunch, Bob (Ruth's counterpart) submitted the work order we needed for Saturday. We put it in our calendars and everything was hunky-dory.
Until 2:56pm Central time.
That is when we got an urgent email from Ruth, basically saying that Server Engineering had to reschedule the upgrade for next Saturday (10/1) and details would be following.
We get back in touch with our external clients and let them know about the reschedule.
Ruth then sends an email around 3:20pm (with at least 10 times the number of people in the original set of emails) with the new upgrade date, affected servers, and affected applications. She asked for those who received the email to forward it on to those who need to know.
My thoughts about what happened:
- While my area wasn't okay with such short notice on this upgrade (notified on Tuesday, upgrade on Saturday) but we made it work out, the other departments affected REALLY weren't okay with it - and opened their mouths.
- There were a few managers on the 3:20pm email that I know who can go from Anger Level 0 to Anger Level 10 in 2.5 seconds. They probably heard this news, and their heads went up in smoke faster than the people on the Jet dot com commercial.
- Knowing these managers, there was probably an emergency meeting called, people got chewed out, and jobs (and lives) were threatened to be extinguished if this date wasn't rescheduled right then.
Hence the new upgrade date and the email to everybody.
So, what's the lesson for us out of this?
Get ANGRY.
Get your anger level up so fast that you're ready to fight.
Get so angry that just one look from you puts the fear of God into the recipient.
Get so angry that others wish they hadn't asked you to do anything in such short notice .
THAT is how you get things fixed, my friend.
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Talk soon,
Clarissa
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