The CUE Fall Conference in Indianapolis brought together some of the brightest minds in HR and labor relations. Over the course of three days of sessions, panels, and late-night conversations, one message became clear: the best organizations do not wait for problems to appear before they begin learning.
Here are the top two lessons that stuck with the LRI team members who attended, along with a few additional nuggets we believe are worth sharing.
1. Learn From the Losses Before They Learn From You
"I loved the presentation on learning from a campaign loss." — Phil Wilson
The presentation on campaign losses was a standout for all of us. It was a rare, honest look at how experienced teams can miss signals in the heat of a campaign. Her willingness to share mistakes made the lessons hit even harder.
The session underscored that reflection is a strategic tool, not an exercise in blame. Every missed opportunity or poor communication choice is a data point for future success. One key point stuck with several of us: even the clothing choices of a Rapid Response Team member matter. Small details, such as how someone dresses when they walk into a site, can impact credibility and trust.
The big takeaway: a campaign loss is not a failure unless you fail to learn from it.
2. Build Response Muscle During Peacetime
“The presentation on Rapid Response Teams was gold, especially using them during peacetime." — Phil Wilson
The sessions on Rapid Response Teams were among the most practical at the conference. The best organizations are not reactive. They build readiness long before a crisis hits.
The advice was clear: train, test, and simulate during calm periods so your people know how to respond when the real stress begins. That preparation builds both skill and confidence.
It is also essential to remember that words matter as much as actions. If every manager tells a different story, credibility goes out the window. Teams that practice consistent messaging before the pressure starts are the ones that perform best when the stakes are high.
Other Nuggets Worth Keeping
AI is a Force Multiplier
Terri Ley summed it up perfectly:
"AI is not going away. It’s way smarter than me, and we all need to jump on board or be sorry later."
AI is changing how organizations train, monitor, and communicate. The sessions emphasized starting small and focusing on practical applications. Utilize AI to enhance scenario planning, detect early warning signs, and improve communication efficiency. The warning was clear too: unions are experimenting with these tools just as aggressively as employers. The time to learn how to use AI responsibly is now.
Gen Z Changes the Game
Michael’s favorite discussion focused on Gen Z in the workplace. The message was direct: this generation is not difficult, but they are wired differently. They expect honesty, prompt feedback, and genuine communication. Corporate jargon and slow responses are instant credibility killers. If your culture is not visible through daily behavior, your words will not matter.
Hands-On Bargaining Works
Ted Glesener pointed to the collective bargaining simulation as a highlight. The exercise proved that effective bargaining starts long before you sit at the table. Preparation, discipline, and patience create leverage. Practicing realistic scenarios helps teams manage tone, pace, and language under pressure. Every word matters in a negotiation, and the simulation made that point unforgettable.
ERGs Need Structure to Survive
Phil’s ERG discussion with Maceo Owens reinforced something we see every day in the field. Employee Resource Groups can be a major driver of engagement and retention, but only if they are built with structure and accountability. ERGs need clear charters, executive sponsors, compliance guardrails, and measurable goals. Done right, they foster a strong culture and sense of belonging across the organization.
Final Thoughts
CUE 2025 reminded all of us that preparation and self-awareness are the real differentiators in labor relations. The best leaders are not the ones who simply react to a union campaign or try to out-maneuver organizers. They are the ones who build the kind of culture where employees feel heard, respected, and valued long before a petition ever shows up.
The conversations at CUE this year reinforced that proactive labor relations are really about creating trust and consistency. Yes, preparation matters, but it should start with the daily work of building credibility with your people. When communication is open, accountability is genuine, and leadership demonstrates integrity, organizing efforts rarely gain traction in the first place.
Learn, don’t react. Prepare, don’t panic. But most of all, lead in a way that earns trust before you ever have to defend it.
See you at the next CUE conference.