Subject: Sears Merritt on establishing a culture of execution

MassMutual CIO’s tips for translating guidelines into outcomes

Over the past year, I’ve had the opportunity to sit down with hundreds of CIOs navigating what I call the “messy middle” of AI, where ambition is high, expectations are rising, and the path forward is anything but clear. One theme continues to surface: Many organizations know what they stand for, but far fewer know how to operationalize it.


Especially in this environment where organizations are being asked to move faster than ever, MassMutual’s Sears Merritt says CIOs have to be focused on more than just the technology or the transformation. They have to be outcome orchestrators who measure and shape performance with intention. In a new article for my CIO Whisperers column, Sears offers a blueprint for how a modern CIO operating as an enterprise orchestrator turns values into outcomes at scale.

Coming Up Wed., June 10


My next Whisperers Wednesday guest is Sal Companieh, Chief Digital & Information Officer at commercial real estate powerhouse Cushman & Wakefield. Sal is flipping the script on some of our profession’s increasingly outdated paradigms, where technology is cast as the hero, but the results aren’t following, and where people are feeling the pressure, but their old mindsets, skillsets, and playbooks are no longer working.


The real story leaders are living with right now is full of tension, pressure, and hard decisions with no obvious answers. That’s why Sal says the true heroes in this story are the people, not the technology. Tune in on Wednesday, June 10th as she explores why and how to lead in the tension where speed, transparency, and human impact collide.