Subject: Navigating the Matrix – Who’s the Boss?

June 2021
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Navigating the Matrix – Who’s the Boss?
Leveraging the benefits of matrix design for your work group can provide big payoffs, but the challenges are many. As team leader, there are some essentials you need to put in place to ensure success.
Have you ever had the feeling that you’ve got two bosses? Maybe it’s been in your personal life, where your partner insisted on one approach but your teenager had an entirely different idea about how things should be done when it comes to vacation plans or use of the family car. You want to meet the needs of both despite these wildly differing expectations. Who do you report to?

Many of us have had similar experiences in the workplace. A key client of yours asks for specific adjustments in a product or service, for instance, while your executive sponsor indicates it just isn’t possible given other priorities or relationships. Or you’re providing internal services to an operating business unit and your boss sets performance parameters regarding deliverables that differ from your internal client’s expectations.

During a recent narrative 360 engagement, I had the opportunity to see this play out big time in a company that.... (cont'd)
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300 - 1095 McKenzie Avenue
Victoria, BC, Canada   V8P 2L5

CYGNUS Management Consultants Inc.
300-1095 McKenzie Ave.
Victoria, Canada V8P 2L5
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