Subject: BNA Model World Coronavirus Update

 
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BNA Model World Coronavirus Update

To our valued customers,

During these unprecedented times, our greatest priority is the health and safety of our customers and team members. As we are closely monitoring the changing situation, we are taking every action and precaution throughout our entire workplace. These are based on the guidelines and recommendations provided by the Australian government and the World Health Organisation. Actions that have been implemented include:

- Increased hygiene practices for the entire workplace with regular cleaning with disinfectant.
- Increased focus on personal hygiene for all team members with regular hand sanitising (by antibacterial soap and alcohol-based sanitiser).
- All team members are maintaining safe distances within the workplace.
- Order processing team are wearing mask and gloves the whole time during picking, checking and packing process.
- All team members are asked to refrain from coming into work if they exhibit any cold/flu-like symptoms or are at risk.

Also, please be assured that we are open for business as usual and we continue processing all orders as efficiently as usual. However, please be kindly aware that we are experiencing some international delivery delays to some countries due to the coronavirus COVID19. Please refer to the info page of Australia Post for more details. Please never hesitate to contact us if you encounter any problems and we will always try the best to help.

Again, we would like to thank you for your continued support for BNA Model World. Probably there has never been a better time to shop online and indulge yourself in some serious model making for hours of fun.

Take care of yourself and your loved ones.


Warm Regards,

BNA Model World Team



Please never hesitate to contact us if you have any queries! We always welcome your message. Our response time for email/online message is within 4 hours on average on business days. If you do not receive a reply within 24 to 48 hours, please send your email again in case the original one has gone into our junk box or missed being delivered. You can contact us by completing the online contact form on /contact_us or emailing us directly. You can also refer to our Frequently Asked Questions page (/faq) for general information and help.
All the items listed on BNA Model World are BRAND NEW. We dispatch goods on the same business day if orders are placed before 3pm AEST/ADST or within 24 hours on week days if orders are placed after 3pm as long as the payment is received. Happy shopping with us!
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If you have any queries please never hesitate to contac us at support@bnamodelworld.com