To our valued customers,

During these unprecedented times, our greatest priority is the health and safety of our customers and team members. As we are closely monitoring the changing situation, we are taking every action and precaution throughout our entire workplace. These are based on the guidelines and recommendations provided by the Australian government and the World Health Organisation. Actions that have been implemented include:

- Increased hygiene practices for the entire workplace with regular cleaning with disinfectant.
- Increased focus on personal hygiene for all team members with regular hand sanitising (by antibacterial soap and alcohol-based sanitiser).
- All team members are maintaining safe distances within the workplace.
- Order processing team are wearing mask and gloves the whole time during picking, checking and packing process.
- All team members are asked to refrain from coming into work if they exhibit any cold/flu-like symptoms or are at risk.

Also, please be assured that we are open for business as usual and we continue processing all orders as efficiently as usual. However, please be kindly aware that there might be some unforeseen delays in delivery due to the high volume of parcels and staff shortage within the network of Australia Post and other courier companies. Please never hesitate to contact us if you encounter any problems and we will always try the best to help.

Again, we would like to thank you for your continued support for BNA Model World. Probably there has never been a better time to shop online and indulge yourself in some serious model making for hours of fun.

Take care of yourself and your loved ones.


Warm Regards,

BNA Model World Team