Hi Friend,
At The Bug Shed, we do everything we can to keep your dubias safe in transit. But once your order is in the USPS system, we no longer have any jurisdiction over the package.Ā
Translation: If the Post Office f**** up, it's not our problem. But wait! There's a way around this. Here's how to activate our Live Delivery Guarantee: Just select āHold for Pick-Upā when checking out to activate our Live Delivery Guarantee. The post office will call the phone number provided once the package arrives, so you will know to go pick up your roaches. When this option is chosen, should your bugs be harmed in transit, we will send a replacement ā no problem. Lost package? Our Live Delivery Guarantee also covers any lost mail that occurs before the USPS marks your package delivered.
Want more shipping questions answered? Read our blog about Dubias in the Mail here: | 
