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Keeping a cool head during conflict can sometimes be difficult, especially when it is perceived as or becomes personal. If you think there is a good chance there could be unhealthy conflict, here are a few basic tips that have worked for me. - Prepare. Think of every question that could be asked. Rehearse your responses out-loud. Doing so will help your confidence and calm nerves.
- Stay Relaxed. Keep your own voice calm and steady. Raising your voice will increase the chances of the conflict escalating.
- Actively Listen. Seek to understand first, and then to be understood. Listen with an open heart. Genuinely consider the other point of view. Ask questions to clarify, to ensure you understand.
- Be Firm. Restate what you heard, clear up any misunderstandings, and then stick to your guns. If something makes sense during the conflict, then of course, re-look at your position. However, don’t become wimpy either. Being firm is probably one of the most difficult things to do during a conflict, especially when you are really trying to be reasonable.
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Today's Solution for You:
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United We Stand: A Team United Can't Fail
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How is your team doing? If you are like most leaders you are always looking for that extra boost of motivation to provide your team. United We Stand is the perfect team booster to share at your next meeting. |
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