Pittsburgh Regional Transit is seeking a Customer Service Representative to represent Port Authority of Allegheny County d/b/a/ Pittsburgh Regional Transit as the first point of contact by providing exceptional telephone skills to reflect a positive corporate image.  Provide information to the public that will enable them to use PRT systems and services.

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Essential Functions:  

• Responds over the phone to a large volume of customer calls providing accurate and courteous information regarding complaints, transit stops, schedules, fares, routings, policies, procedures, lost & found items and Connectcard information.

• Maintain complete updated files pertaining to detours, route changes, schedule changes, fares, transit stops and marketing campaigns in order to provide accurate responses to customer inquiries.

• Utilize Schedule-Dispatch database and computer based applications to access various transportation information.

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To view the complete job description
and learn how to apply, Click Here. (PDF)

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