Pittsburgh Regional Transit is seeking a Business Systems Analyst to serve as the primary liaison between the business customers, IT: Enterprise Software, software developers and/or suppliers of third-party developed applications to gather business requirements, identify and evaluate off-the-shelf solutions, communicates and discusses with IT management, and documents in DevOps so that software developers can then transfer into code resulting in a working application to suit business customer’s needs. Works with IT management and third-party suppliers to evaluate off-the-shelf solutions, identify technology related software issues and follows through to conclusion. Provides day to day support, training and assists in the creation of documentation.

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Essential Functions:  

• Serves as the primary liaison to gather business requirements between the business customer, IT Management, and software developers to identify solutions to customer requests and/or issues. Manages user stories, initial testing prior to business user testing, and closure of completed tasks in DevOps using Agile methodology

• Serve as customer support for software usage: Guide customers with functional support and assist with navigating software. Resolve help desk tickets related to application software. Provide system instruction for report generation and system functionality and also assist in the creation of documentation.

• Serve as technical analyst of software: Analyze application error and message logs, and work to resolve issues.

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