Subject: R! WebPhone, Make Calls Remotely from Your Computer

RingByName - Feature Friday

RingByName WebPhone

RingByName WebPhone is an online feature that turns your RingByName OX™ into a powerful, cloud telephone. You can make and receive business calls directly from your business telephone line without the need for a cell or desk phone. You only need a headset and microphone on your computer to start using the WebPhone.

With Work-From-Home becoming more prevalent during this pandemic, the WebPhone allows you communicate with customers and co-workers without lugging your IP telephones or configuring complicated software. All you need is RingByName OX™ with WebPhone enabled on it.
Contact Your Administrator Enable Webphone on Your RingByName OX™
How Does WebPhone Work?

Once you have enabled your WebPhone license, you can click on the button at the bottom of your Dialer to switch to WebPhone Mode. 

WebPhone mode lets you either paste numbers into the dialer or dial them using the on-screen keys. As you begin entering digits, the RingByName system will show any contacts you have matching the number dialed. After selecting the blue phone button in the dialer, you'll see 'Connecting you now' at the top. Only your Desktop Browser will begin ringing after asking you to enable your Microphone.

A popup will appear with the contact you've dialed so you can;
  • take notes
  • dial keys
  • mute your line
  • put the caller on hold
  • stop recording the call
  • transfer the call
  • add another call
  • or end the call
The WebPhone is also able to answer inbound calls. When you get an inbound call, you'll see a popup that includes 'Answer'. Select that option to answer the call on your WebPhone. Inbound calls are the only calls that can be transferred at this time. 
Currently WebPhone mode works exclusively with Google Chrome on desktops. If you are a current customer and you have not already added WebPhone licenses, contact your System Administrator or call our Customer Care Team at 855-345-7464.

RingByName - Way More Than a Phone Service
Learn more about RingByName Features in the Knowledge Base
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