Subject: Feature Friday - Your Disaster Recovery Plan

RingByName - Feature Friday

Your Disaster Recovery Plan

Does Your Phone System Fit Your Business Continuity Plan?

Business leaders are asking about the COVID-19 coronavirus’ impacts on the economy and what a company can do to help its employees. They should also be considering business planning for a disaster. There’s a good chance that not too much will happen to business plans, but also a small possibility of severe problems.
RingByName Can Get Your Employees Working from Home Within Hours.

Business challenges fall into two categories: direct effects and quarantine/restriction effects.

The most likely direct business problem is several workers fall ill around the same time. Because the disease spreads best when people are close, such as within 6 feet of one another, cases are likely to cluster among different workgroups. One team working in close quarters may have several people get sick, while others in the company remain healthy. Thus, companies could lose one or two functions while otherwise operating at full capacity. Workers in open office spaces take more sick days than people in enclosed offices, so the company’s work environment affects their risk.

Companies may also face problems from quarantines, travel controls and limits on public assemblies. Public transportation may be closed or limited. These indirect effects are causing most of the economic damage in China.

Absenteeism among healthy workers may increase, as they stay home to care for sick relatives. They may also be unable to get to work if public transportation is shut down or they live in a quarantined area.

An existing disaster recovery plan may provide a good blueprint, though some do not address epidemics. Even then, however, they may list the critical areas to consider. Businesses without recovery plans might consider these practices:
  • Identify critical employee groups. This could be a shipping department, payment processing team, or any functions that the company absolutely must have operating every day. Then consider whether some of these functions can be covered by employees at home.
  • Ensure that work-at-home systems are running well, which includes computers, access to software, and telephones (of course).
  • Identify employees with critical skills who are not easily replaced on short notice. Look for others who could learn the task, recent retirees, or consider an outsourcing plan.
  • Plan to close your location(s). Think through security and equipment maintenance issues ahead of time. 
Most epidemics have a severe spike, followed by diminished disease incidence. With no clear end date for the progression of this pandemic, it is likely that businesses that take proactive steps to shift to a work from home dynamic are less likely to suffer the consequences of staff health issue, travel restrictions, and last minute implementation problems.

Should you have any questions, or if you need assistance, please do not hesitate to contact RingByName’s technical support center by dialing ‘611’ from your RingByName handset or calling 855-345-7464.
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