Admin users can also update or change the department voicemail settings. Departments are groups of users that can ring simultaneously or in a particular order to meet your business needs.
- Log in to your RingByName account at
login.ringbyname.com- Once logged in, click on the words 'Hi ' at the top right of the screen. A drop down menu should appear.
- Select the option 'Go To System Administration'
- Select 'RingByName Setup' at the top.
- Select 'Departments' on the left hand side.
- Select the department whose voicemail you want to edit.
- On the far right, you'll see all the fields you can edit including the "Voicemail options".
- Be sure to select 'Save' on the bottom right to complete your changes!
You can further control which users in a department receive these voicemail to email notifications. Follow these steps to adjust which users in a department will receive these notifications.
- Log in to your RingByName account at login.ringbyname.com
- Once logged in, click on the words 'Hi ' at the top right of the screen. A drop down menu should appear.
- Select the option 'Go To System Administration'
- Select 'RingByName Setup' at the top.
- Select 'Departments' on the left hand side.
- Select the department whose voicemail you want to edit.
- On the far right, you'll see all the fields you can edit.
- Under 'How should we distribute calls for this department,' select 'Advanced Settings'
- Select the 'Voicemail Notification' checkbox for any users receiving them and select 'Save.'
- Be sure to select 'Save' on the bottom right to complete your changes!