Subject: Feature Friday - Voicemail to Email

RingByName - Feature Friday

Voicemail to Email

R! Voicemail to Email Service Makes Your Life Easier

Wouldn’t it be great if you could just automatically forward voicemail to email? Not only is this very possible, it’s automatically provided by RingByName. Your staff can enjoy voicemail to email services as soon as you start your RingByName services. It's easy to setup, free, and most importantly: life-changing. 

Lots of our clients ask how R! email to voicemail works. Simply put, voicemails are automatically converted to MP3 and delivered to your email so that they can be accessed from any device.
Once You Have Converted to a Voicemail to Email System, You Will Never Go Back.
Voicemail to Email is Automatically On

Any (staff) user with an email in their record for RingByName will automatically have email to voicemail turned on. Whenever a voicemail is left for the number listed on a users account, a copy of that email is sent to that users email address.

Department numbers will also send voicemail to email. In this case, the voicemail will be sent to all the emails enabled in the department.  
How to Setup Voicemail for Each User

Users accounts allow access to the RingByName web and mobile applications. There are two types of users, Admin and Regular, each with different permissions and access. While both user types will give you access to the RingByName applications, only the Admin will allow you to access the users within your account to update or change their voicemail settings.

- Log in to your RingByName account at login.ringbyname.com
- Once logged in, click on the words 'Hi ' at the top right of the screen. A drop down menu should appear. 
- Select the option 'Go To System Administration' 
- Select 'RingByName Setup' at the top. 
- Select 'Users' on the left hand side. 
- Select the user whose voicemail you want to edit.
- On the far right, you'll see all the fields you can edit including the "Voicemail options".
- Be sure to select 'Save' on the bottom right to complete your changes!
How to Setup Voicemail for Each Department

Admin users can also update or change the department voicemail settings. Departments are groups of users that can ring simultaneously or in a particular order to meet your business needs.

- Log in to your RingByName account at login.ringbyname.com
- Once logged in, click on the words 'Hi ' at the top right of the screen. A drop down menu should appear.
- Select the option 'Go To System Administration'
- Select 'RingByName Setup' at the top.
- Select 'Departments' on the left hand side.
- Select the department whose voicemail you want to edit.
- On the far right, you'll see all the fields you can edit including the "Voicemail options".
- Be sure to select 'Save' on the bottom right to complete your changes!

You can further control which users in a department receive these voicemail to email notifications. Follow these steps to adjust which users in a department will receive these notifications.

- Log in to your RingByName account at login.ringbyname.com
- Once logged in, click on the words 'Hi ' at the top right of the screen. A drop down menu should appear.
- Select the option 'Go To System Administration'
- Select 'RingByName Setup' at the top.
- Select 'Departments' on the left hand side.
- Select the department whose voicemail you want to edit.
- On the far right, you'll see all the fields you can edit.
- Under 'How should we distribute calls for this department,' select 'Advanced Settings'
- Select the 'Voicemail Notification' checkbox for any users receiving them and select 'Save.'
- Be sure to select 'Save' on the bottom right to complete your changes!
RingByName - Way More Than a Phone Service
Learn more about RingByName Features in the Knowledge Base
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