Subject: Feature Friday - Reporting and Analytics

RingByName - Feature Friday

Reporting & Analytics

Turn Your Raw Data Into Information That You Can Use

RingByName has designed and developed metrics, reports and analyses to help you make more informed key business decisions. Here are a few ways these reports can help your company:
  • Keep track of project times for billing clients
  • Measure employee productivity
  • Measure effectiveness of marketing campaigns to specific phone lines
  • View and define inbound and outbound calling patterns
Users accounts allow access to the RingByName web and mobile applications. There are two types of users, Admin and Regular, each with different permissions and access. While both user types will give you access to the RingByName applications, only the Admin will allow you to access your company's Reporting and Analytics and download those reports
Utalize Vital Statistics for All Call Activities
Call Reporting

This feature allows system administrators and business owners to quickly access vital statistics for all call activities.

Call Reporting subscribers to generate reports for:
  • All Inbound calls, outbound calls, missed calls, and voicemail
  • Generate a report for an individual department, employee, stored contact or telephone number
  • Call duration and detailed call report
In addition to providing users with easy to understand graphics, all reports can be exported as a spreadsheet for archival and additional analysis
Accessing the Call Reporting Tool

Begin by accessing the "Reporting & Analytics" option from the navigation menu located on the top. By default, the system will automatically display a listing of all inbound calls for a one month period.
The Basic Call Report

A basic call report is a great way to see information about your inbound and outbound calling patterns at a glance.
From the reporting option area, you can:
  • Select a start and end date for the calling activity you would like to find
  • Choose information broken down by user or by extension
  • Filter for inbound or outbound calls
  • For example, here we have run the report for all inbound calls broken down by department:
The report will show at a glance the overall call volume by department, the number of calls, and how many minutes total for each department. A handy tool if you are looking to gauge the performance of a marketing campaign, or trying to see where you may not have enough people answering phone calls.
Advanced Call Reporting
We know that although a snapshot of your business calls is great, there are situations where you may need to get more details about the calling activity within your company. The Advanced Call reporting allows administrators to generate reports for a given date range including:
  • Outbound Calls
  • Inbound Calls
  • Missed inbound calls 
  • Incomplete call attempts (Outbound Missed Calls)
  • Voice mails
  • Access inbound Call Recordings*
The advanced call report may be split up to search based on additional criteria including:
  • For a specific department
  • For a specific user
  • From a specific customer (stored contact)
  • From a specific telephone number 
* Requires subscription to RingByName Call Recording Feature

To begin, click on the "Advanced Report" button located in the left of the Reporting & Analytics screen. This will launch the detailed search form.
Download Call Reports

Once you have refined your call report, you can export it to your computer in .CSV format for use in your favorite spreadsheet. Just click the blue "Download" button on the screen. You can save the file to any location on your computer.
RingByName - Way More Than a Phone Service
Learn more about RingByName Features in the Knowledge Base
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