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You Can Now Add a Route to Operator Option to Voicemail Settings
If someone calls you and you are not available, you now have the option with RingByName to give the caller the ability to choose to be routed to a assigned operator, instead of leaving you a message. This is a useful feature that was suggested by a valued customer and RingByName made it happen. |
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Callers Now Can Choose to Leave a Voicemail or be Routed to an Operator
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How to Add a Operator Routing to Voicemail Box Option To enable this option for a voicemail, login to the System Administration Panel and follow the steps below. If you do not have system admin access, please ask a supervisor to enable this option for you by following these steps.
- Log in to your RingByName account at login.ringbyname.com.
- Once logged in, click on the words 'Hi ' at the top right of the screen. A drop down menu should appear.
- Select the option 'Go To System Administration'
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How to Enable Operator Routing to a User's Voicemail Box
1. Click on the User Navigation icon in the System Administration area (System Administration > RingByName Setup > Users)
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2. Click on the user you would like to add the operator voicemail option to
3. In the user detail column, scroll all to the bottom and locate the "Other Options" area, then click on "Allow callers to press 0 for the operator". In the drop down box below, select the operator.
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4. Scroll to the bottom of the page and click "Save".
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How to Enable Operator Routing to a Department Voicemail Box
1. Click on the User Navigation icon in the System Administration area (System Administration > RingByName Setup > Departments). |
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2. Click on the department you would like to add the operator voicemail option to
3. In the user detail column, scroll all to the bottom and locate the "Other Options" area, then click on "Allow callers to press 0 for the operator". In the drop down box below, select the operator.
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4. Scroll to the bottom of the page and click "Save".
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