Subject: Feature Friday - More Control with Permissions

RingByName - Feature Friday

RingByName Permission Controls

More Control Over What Your Entire Team Can See and Do

Permission controls allow administrators to restrict access to call logs, call status indicators, and to grant access to reporting and live call monitoring to department managers. This is ideal in situations where you may want to limit the amount of information that users can see, for example, limiting users so that they cannot see the call history of an HR Department or Executives in the company.
Powerful Permission-Based Access with User, Manager, Admin, and Super User Roles.

What are Permission Controls?

Permission controls can be set for both department members and for department managers. Each of these are slightly different:
  • Permission Groups allow you to grant a set of permissions to a specific group of people in a department, such as limiting access to view or change settings. Click on an existing group name to edit or Add a New Group to create one.

  • The Department Manager list allows you to specify a manager for each department in your account. Managers can access live call statistics and reports for their assigned groups without administrative privileges to your RingByName account. Click on a department to assign managers.
R! provides multiple permission levels, giving you more control over your entire local office with Administrator, Manager and User permission controls. 

If that wasn't enough, R! also offers an Enterprise Business Package with the ability to manage multiple locations as a even higher level of permission called an Enterprise Super User

Where can I access permission controls?

Within the web application, click on your name located in the top-right corner of the screen and click on "System Administration" in the drop-down menu.
If this option is not visible, you do not have manager permissions or are not a system administrator. For access, please contact your system administrator or RingByName Technical Support.

Then, click on "RingByName Setup", then on the "Permissions" icon located at the bottom of the RingByName Setup options.

What are the configurable permission options?


Permission controls allow administrators to restrict access to call logs, call status indicators, and to grant access to reporting and live call monitoring to department managers.

Permission controls can be set for both department members and for department managers. Each of these are slightly different:
  • Permission Groups allow you to grant a set of permissions to a specific group of people in a department, such as limiting access to view or change settings. Click on an existing group name to edit or Add a New Group to create one.

  • The Department Manager list allows you to specify a manager for each department in your account. Managers can access live call statistics and reports for their assigned groups without administrative privileges to your RingByName account. Click on a department to assign managers.
The configurable permission options restrictions are:

  • View only assigned departments: this will restrict any assigned members to viewing only the call activity, call history, and live call status (presence) to only their own calls and to those calls for the departments in which they are assigned.

  • Disable changing Outbound Caller ID: this prevents the selected user from being able to change the Outbound Caller ID for their extension in the web application. The Outbound Caller ID will remain the one assigned by the administrator in the user settings area.

  • Prevent receiving departmental calls: this option suppresses department calls from ringing on the group members' telephone.

  • Hide Team Activity: this option hides the call log for the department from members of the group.

  • View only their own sent faxes: this option prevents group members from viewing any faxes they have not sent or that are exclusively assigned to them (they are the only individual with access to the fax number).

  • Access to Reporting and Monitoring (Manager View): this option grants members access to the call reporting and call monitoring features in the system administration areas, and only to reports and live views to the departments/ groups to which they are assigned. Members will not have access to any other configuration setting in RingByName unless they are System Administrators.
RingByName - Way More Than a Phone Service
Learn more about RingByName Features in the Knowledge Base
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