Subject: Feature Friday - How to E-Fax

RingByName - Feature Friday

How to E-Fax

Save Time & Increase Productivity with E-Fax

Your company can send, receive and view faxes on the RingByName web and mobile app. Easily see if the fax went through successfully and keep track of everything in one place. Also you get your fax as a PDF in your email. 

This feature is automatically included in all Advanced and Enterprise level plans and is optionally available for all RingByName users. In order to send and receive faxes, you must be subscribed to R! E-Fax Service. If you have E-Fax enabled on your account, please follow the directions below to learn how to send a new E-Fax and find your received faxes.
Easily send and receive faxes on the go with E-Fax enabled on the RingByName Mobile App
Where Can I Find the E-Fax on My Account?

To access your fax service, the first thing you will need to do is log in to your RingByName account by going to "".

Once you're logged in, you will see the navigation tab on top of the home screen.

Click on the "Fax" icon.

Once you clicked on the "Fax" icon, the middle section of the home page will be replaced with the fax activity. If you have access to the E-Fax, you will be able to see the received and sent faxes. If the fax wasn't sent successfully, the right side next to the fax will show as "Failed".
All faxes received will show at the top of the home screen under the fax icon. You will receive a confirmation once the fax has been delivered.
How Do I Send an E-Fax?

To send an E-Fax, click on the fax icon with the "+" sign on the top right corner of the midsection. 
The middle section of the screen will be replaced with the fields that will allow you to send a fax. You must fill out of the fields and press "Save".

A few things you will need to know before sending the fax
  • On the "From" section you will have the option to choose profile if you have multiple fax numbers with RingByName. If you only have one number, then you don't need to do anything.
  • RingByName provides a standard cover letter if you don't have any. By default, it's always checked. If you have your own cover letter, you must uncheck the option "Uncheck to hide cover page". In this case, you will include the cover letter with your attachment.
  • You are only able to attach one document. If you have multiple pages, you will need to merge them.
  • To attach your document, we recommend a PDF format, but file formats accepted are: ppt, pptx, xls, xlsx, txt, png, jpg, jpeg, tiff, pdf, doc, docx, rtf, and bmp. The file cannot exceed 15 MB.
  • If your fax fails, try resending with "1" in front of the phone number.
How Do I Enable My E-Fax?

In order to send and receive faxes, you must be subscribed to our E-Fax Service, please contact a sales representative at 855-345-7464 for pricing information.

If you already subscribed to the "E-Fax", it can only be enabled by Administrators with full access to the System Administration area. In order to enable your E-Fax, please follow the steps here.

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