Subject: Feature Friday - Dial By Name

RingByName - Feature Friday

Dial By First or Last Name

Customers Remember You By Name, Not Extension Number

If someone calls your office and is looking for you, chances are they already know your name, but they might not know your extension number. That is why RingByName gives you the ability to allow customers to dial by name from any menu in your system. R! just released the ability to dial by first name as well as last name to reach the person you are looking for. 
Example: Thank you for calling RingByName. To reach the Operator, press 0. To dial by first name, press 1. To dial by last name, press 2.
How Does It Work?

When a customer calls in, after the greeting, they will be prompted using a similar script as the example above, to spell out the first 3 letters of the employee's first or last name (any system user) using the dial pad to reach them. If there is more than one employee with the same first 3 initials, then the system will give them a prompt to choose the first person, or hear the next option.

R! recommends that you add the new option to dial by first name to your main menu at your earliest convenience. Only an administrator can enable the option for a specific menu. If you would like to see this option enabled in your account, please ask a supervisor to make the following changes or contact our friendly customer service team today. 
How to Enable Dial By Name Directory in Menus

1. Within the System Administration area, click on 'RingByName Setup' along the top of the screen.
2. Click on 'Menus' on the navigation bar on the left, then click on the menu you would like to add dial by name directory to in the center panel.

3. In the Menu Settings area, scroll down and click on the "Add another menu option" link.

4. Under 'When Caller Presses' and 'Send Calls To', select the numbered menu option you would like to use in the first drop down, then select either 'Dial by First Name' or 'Dial by Last Name' at the very bottom of the second drop-down.
5. Scroll to the bottom of the page and click "Save".

Important Note: A menu must have a company number assigned to it for dial by name to work. 
RingByName - Way More Than a Phone Service
Learn more about RingByName Features in the Knowledge Base
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