Subject: Feature Friday - Conference Calling

RingByName - Feature Friday

How Do Conference Calls Work?

Conference Calling on the RingByName Mobile Application

Have you ever heard of the fact that the ACTUAL WORDS that are used during any particular communication only make up about 7 percent of the information that could be conveyed? If you have, then you probably also know that the TONE of any particular communication can convey an additional 38 percent or more of the necessary, critical information. This is why phone calls are vastly superior at getting the true point across than other forms of communication such as e-mails and text messages. The “text only” forms of communication only provide written words and instructions that are just not quite as clear without seeing or feeling the tone and intent of the message and messenger.

Conference calls are an important aspect of communication for most businesses. Luckily, here on RingByName, we offer some of the best conference calling software available on the market for you. Our conference calling option is available through our mobile application on either Apple iOS or Android devices. How do conference calls work? Let's take you step-by-step below:

The TONE of any particular communication can convey an additional 38% or more of the necessary, critical information.
How Do You Set Up a New Conference Call?

• Open up our RingByName mobile application on your Apple iOS or Android device.
• Locate the “Conference Call” Icon at the bottom of the home screen and click on it. This action will take you to the Conference Call area. All scheduled conference calls will show up here.
• Click on the “+” button to add a new conference call to the calendar. This action will take you the screen where you add all the details of your desired call.
• Add a name for the conference call. This is to make it easier to locate and monitor.
• Add the start/end dates and times for the conference call.
• Click the “Save” button to save the details for your call. This action will prompt another screen to open.
• Select the co-workers that you want on the conference call here.
• If there are people who you want to invite to the conference call but they are not an employee of your company, you can send them an invite to the conference call by adding their external e-mail address on this screen as well.
• Click the “Invite” button to send out these invitations to your co-workers.
• A confirmation message will be displayed to let you know that your call has been scheduled!

Where Can I Find the Details for My Conference Calls?

• Open up our RingByName mobile application on your Apple iOS or Android device.
• Locate the “Conference Call” Icon at the bottom of the home screen and click on it. This action will take you to the Conference Call area. All scheduled conference calls will show up here.
• Locate the conference call that you want to see the details of and click on the “\/” button next to it.
• This will show you the start and end times, dial-in number and access code.
• Click on the “View More” option in the conference call details in order to see all the people who are invited to the conference call.

How do I invite additional people to an already scheduled conference call?

• Open up our RingByName mobile application on your Apple iOS or Android device.
• Locate the “Conference Call” Icon at the bottom of the home screen and click on it. This action will take you to the Conference Call area. All scheduled conference calls will show up here.
• Locate the conference call that you want to see the details of and click on the “->” button next to it.
• Select the manner that you want to invite additional people through the options provided and send them off.


Troubleshooting

Why is conference calling not an option available to me?
Conference calling is a service that needs to be added to your account by a system administrator. Please contact us at RingByName any time at 855-345-7464 to add conference calling to your account if you are the business owner or an account administrator.

Why do I not see the “Conference Call” Icon?
If conference calling is activated for your account but you don't see the icon on our mobile application, then you need to get the most current version of our software. Please visit the Google Play or Apple App Store and download the newest version of the RingByName app.

How do you make a conference call on a landline?
You will need to use RingByName VoIP dial-in teleconference to have a conference call that includes a landline because our RingByName mobile application only works on Apple iOS and Android devices. Contact us if you want this option added to your services.

If you have any more questions about conference calling, our application, or any other concerns you can call us toll free at 855-345-7464 or worldwide at 305-728-6462. We are available Monday through Friday from 9 AM to 5:30 PM Eastern Standard Time.
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