Subject: Feature Friday - Centering: How to Identify Remote Workers and Offices

RingByName - Feature Friday
Centering: How to Identify Remote Workers and Offices
Centering or Call Center Tagging In Your RingByName System

Centering, or Call Center tagging is a technique made popular by call centers to allow managers to create or label workers in distributed locations, different time zones, or in different departments. While this has typically been a feature reserved for large contact centers, these are available as part of RingByName's core platform.

RingByName can be configured to display this additional information in the call presence tiles on the web and mobile application's main view for easy reference by team members and managers.
Display Additional Information About a Location Or Office from R! Main Screen with R! Call Presence
How Do I Create a Call Center group?

To define centers for your team members, follow the instructions provided in our support portal here.

When used in combination with RingByName's other Unified Communications features, RingByName allows teams to work efficiently and businesses operate both on-site and across multiple locations (or with remote home-based workers).
RingByName - Way More Than a Phone Service
Learn more about RingByName Features in the Knowledge Base
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