Centering or Call Center Tagging In Your RingByName System
Centering, or Call Center tagging is a technique made popular by call centers to allow managers to create or label workers in distributed locations, different time zones, or in different departments. While this has typically been a feature reserved for large contact centers, these are available as part of RingByName's core platform.
RingByName can be configured to display this additional information in the call presence tiles on the web and mobile application's main view for easy reference by team members and managers.
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