Subject: Feature Friday - Call Queuing

RingByName - Feature Friday

Call Queuing

What is Call Queuing? How Can it Help Me?

Call queuing is often used in inbound call centers, where calls are placed in line until the next available agent or employee can answer the call. In essence, the call queue behaves as a "waiting room" for your callers while they wait for a representative to become available. In many cases, this requires additional licensing costs, or even a separate system, called an Automatic Call Distributor (ACD). RingByName eliminates the need for additional software, equipment and software licenses. Call queuing is available to all RingByName customers and can be enabled in minutes.
RingByName Can Create a "Virtual Waiting Room" for Your Callers
How Do I Add Call Queuing to My RingByName Account?

To enable call queuing on your RingByName system, begin by logging into the web administration panel. In the web application, click on your name in the top-right corner and click on the "Go to System Administration" link. For more details instructions click the Learn More link below.
RingByName - Way More Than a Phone Service
Learn more about RingByName Features in the Knowledge Base
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