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Call Control for Your Inbound & Outbound Calls
Whenever you receive an incoming call, dial an outbound number on your VOIP phone, or use our ClickToCall feature, a call control window will pop-up on your screen in the RingByName web app. In addition to identifying your inbound caller or outbound contact, the Call Pop-Up Window allows you to easily access and edit contact information, add additional notes, mute call audio, place the caller on hold, start or stop call recording, and end the call.
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| Easy To Access Call Controls All In One Simple Screen |
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Active Incoming Call Pop-Up Window |
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Call Control Function Buttons |
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Call not muted (default status) |
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Muted Call - When enabled, no audio will be transmitted from you to the caller. |
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Call not on hold (default status) |
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Call on hold - When enabled, your customer will be placed on hold and your company's hold music will play. To retrieve the call, simply press the hold button. |
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Call not being recorded. The default status of your call recording is set by your system administrator and may depend on the department, or whether the call was received on a personal number. Press the button to toggle the recording status and begin recording.
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Call being recorded, The default status of your call recording is set by your system administrator and may depend on the department, or whether the call was received on a personal number. Press the button to toggle the recording status and stop recording.
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Returning to the Call Pop-Up During a Live Call
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If you have navigated away from the call pop-up window, a button will appear at the upper left-hand corner of the header bar.
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