Subject: We are Still Open!

We wanted to reach out to all of our customers during these crazy times, to let you know that we plan on running the business as usual. We will still be offering ALL of our services as planned.
     
We understand that some of you may have to cancel reservations or daycare appointments due to vacations and schools canceling. Please be advised, our cancellation policies are still going to be in effect. For reservations, we require a 3-day notice to have your deposit applied towards a future visit, otherwise your deposit will be forfeit. For Paws @ Play Daycare, we are still requiring a once every 30 days attendance to remain current in the program.
     
If you have any appointment coming up with us and have any cold-like symptoms, we ask you to do one of the following:
1. Send someone else to drop off or pick up your animal, we can take a credit card over the phone for payment.
2. Stay in the car and we can come out with or to get your pet, again we can take a credit card over the phone for payment.
3. We offer Pick Up and Delivery services! We ask for as much notice as possible and at least 1 day in advance to avoid an extra charge. Please call for a quote.
4. If you need to cancel, please give us as much notice as possible.
     
For those of you on vacation, if you get stranded, no fear! We will care for your pet as long as you need. Just please keep us posted.
     
If anyone has any questions, please feel free to contact us by email pets@shelray.net or phone 262-909-8574.

Sincerely,
Shel-Ray Staff
12005 Bristol Road, Bristol, WI 53104, us
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