Subject: COVID-19 Update

To all of our customers:

Due to the new Safer-at-Home act issued by the state of Wisconsin, we will have to have to limit some of our services until further notice.

We are still open for Lodging ALL Pets and can continue to offer Pick Up & Delivery for lodging services. Here are a few reminders regarding your appointments:
  1. All reservations will be checked in and out at our side gate by appointment only. Please ring the doorbell next to the gate for service. No one other than pets or employees will be entering our buildings.
  2. All reservations will be confirmed over the phone, including contract and payment information. (at this time, we will not be able to accept cash or check as a form of payment)
  3. Until further notice, we will not be accepting ANY belongings from home other than Food & Medications.
  4. If you need to make a reservation, please give us a call at 262-857-2163, email us pets@shelray.net, or make an online request at www.shelray.net.

Unfortunately, we have to suspend our Grooming, Daycare and Training services until further notice. The Safer-at-Home act is currently issued until Friday, April 24, hopefully we will be able to resume all of our services at that time. If you have a Grooming or Daycare appointment scheduled during the next month, you will be notified of cancellation and added on to our First Call List to get one of the first appointments when we are able to resume business. If you would like to make a grooming appointment, please give us a call or email us to be added to the call list.

Please note that we will have limited staff during this time, so please be patient on return phone calls and email. Our first priority is the care of the pets and we will get back to you.

We want to thank you for your continued support during this troubling time.

Sincerely,
Shel-Ray Staff

12005 Bristol Road, Bristol, WI 53104, us
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