Subject: Labor Unions Using AI, Union Playbook 2.0: LRI INK

May 1, 2025

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Labor Unions Are Quietly Getting Good at Using AI

by Michael VanDervort

Fresh off leading a discussion group at the CUE Conference about how unions are putting AI to work, here’s what’s clear:


·       The shift hasn’t been loud.

·       It hasn’t been flashy.

·       It’s happening.


Sure, AI sounds like a Silicon Valley fever dream or the setup to a Netflix thriller. But over the past few years, while everyone’s busy with doom-scrolling about robot overlords, labor unions have been quietly entering the AI game and playing it smart.


Here’s how unions are putting AI to work and why the future of labor is about to get a serious tech upgrade.


Organizing and Recruitment: There's a Bot for That


Chatbots and Digital Tools
Forget long meetings and endless flyers. Unions are deploying AI-powered chatbots to answer questions, explain contract terms, and recruit new members on demand. The Workers Lab and SEIU are even developing a generative AI chatbot to make contract information easier to understand and more accessible.


Targeted Outreach
Unions aren’t just shouting into the void anymore. They’re using AI analytics to find and reach workers already primed to organize. Think laser-focused direct messages instead of door-to-door knocking.


Data Analysis and Strategic Moves: Know the Vibe Before It Breaks Bad


Predictive Analytics
Instead of guessing when tensions might boil over, unions are using data-crunching AI tools to forecast strike potential, bargaining leverage points, and workplace shifts before they actually happen.


Sentiment Analysis
Forget employee surveys that get buried in inboxes. AI now sifts through feedback, Slack messages, and even subtle trends in workplace chatter to figure out what workers are feeling and what issues are about to pop off.


Collective Bargaining: When Algorithms Meet the Bargaining Table


AI in Negotiations
AI isn’t just making unions faster. It’s making bargaining sharper. Algorithms can analyze trends and suggest negotiation moves that are smarter, faster, and more likely to land a win.


Contract Provisions on AI
Some unions are thinking ahead and negotiating clauses that control how AI is used in workplaces. Translation: workers want to ensure they have a say before Skynet shows up.


Advocacy and Policy: Not Waiting for Permission


Tech Partnerships
In a surprising twist, the AFL-CIO teamed up with Microsoft to push for worker protections as AI reshapes the economy. Big Labor and Big Tech are sitting at the same table, quite the plot twist.


Government Engagement
Meanwhile, the AFL-CIO Technology Institute is lobbying policymakers to ensure that AI rollouts don’t flatten workers. They are fighting to establish the rules of the road before the self-driving truck hits anyone.


Digital Organizing: When the Revolution is Livestreamed


Social Media Campaigns
Groups like Gen-Z for Change have used AI-enhanced tools and TikTok firepower to rally support and call out companies accused of union-busting. Call it digital picket lines, but make it viral.


Bottom Line

Labor unions aren’t just reacting to AI. They are quietly engineering their seat at the table.


The future of organizing isn’t analog. It’s data-driven. Algorithmic. Strategic.

Unions are working hard to ensure workers are in the driver’s seat, not just riding shotgun in someone else’s tech revolution.


Check Out Our Community for Labor Relations Professionals on empowER™

by Michael VanDervort

Are you interested in connecting with other labor professionals in a private on-line community? We recently partnered with HR Acuity’s empowER™ community, the leading online community for employee relations professionals, to create a brand-new on-line forum space for labor relations professionals.


More than 130 people have joined in the first month.


empowER™ is an HR community of over 6,500 members, designed to foster collaboration, share strategies and tackle workplace challenges. This partnership brings labor relations professionals into the fold, creating a dedicated space to connect, learn and lead.


Ready to join the conversation? Sign up for free by clicking the button below.


Union Playbook 2.0: Skirting the NLRB

by Kimberly Ricci

We recently discussed how video game organizers responded to morphing federal labor policy that is supposedly more business-friendly but can potentially increase union activity. The Communication Workers Of America (CWA) saw the writing on the wall—including how NLRB rulings are on pause due to a lack of a quorum—and created United Videogame Workers (UVW-CWA). As a “direct-join” union that bypassed an election, UVW-CWA doesn’t have bargaining power but can pull levers like putting workers on strike and stirring up the court of public opinion during disputes.


It remains to be seen how successful UVW-CWA will be, but employers should anticipate unions trying to pull other levers in their toolbox, including some seasoned methods that could be used in new ways.


Union-supported legislation: The SEIU has been historically aggressive in lobbying for initiatives to codify issues that could otherwise be part of collective bargaining. Take, for example, the Fight for $15 campaign and the California FAST Recovery Act, which boosted fast-food minimum wage to $20 per hour and took steps toward establishing sectoral bargaining.


A  progressive publication is lauding the SEIU-affiliated Healthcare Rising Arizona as an example of Big Labor bypassing the NLRB through ongoing lobbying for labor-friendly legislation and recruiting a membership base of workers for future causes. Additionally, the Emergency Workplace Organizing Committee (EWOC) bills itself as a digitally based volunteer organization where workers who are interested in third-party representation can connect to union reps. Well, the EWOC happens to have been co-founded by the United Electrical, Radio, and Machine Workers of America, which has a vested interest.


Possible Union Backing Of Boycotts: Target’s decline in foot traffic is not easing up as consumers vote with their wallets after the retailer rolled back DEI. An important detail to note here: no Target stores are unionized, and initial calls for the boycott came from influential Southern Rev. Jamal Bryant and a grassroots organization called People’s Union USA (which is not a labor union but rather is an LLC that has been critical of Starbucks during the Workers United saga). Still, it’s hard to believe that the labor movement is not stealthily fueling the Target boycott, and unions will likely look for opportunities to work similar damage elsewhere. 


Embracing losses as “wins”? Our own Michael VanDervort recently caught us up on how Starbucks Workers United (SWU) has not delivered on promises for change despite persistent claims by the union of bargaining progress. One progressive publication is now attempting to reframe that reality by arguing that the struggle will work publicity magic for future grassroots organizing. Again, time will tell whether worker-to-worker organizing efforts can keep the union's faith when SWU was held out as a beacon of change but, in reality, cannot cross the contract finish line.


And more influence from the CWA? Nearly a decade ago, the CWA’s NewsGuild umbrella rolled out a Member Organizing Program to train workers to take over duties usually undertaken by official union staffers. As unions attempt to adapt to Trump administration policies, there has been a call for other unions to adopt the NewsGuild model. We shall see if contagion for this or any of the above-described methods will spread. 


Meanwhile, it’s always a good time to ensure that communication remains seamless in the workplace so that employees are not tempted by new or old strategies in the union toolbox.

NEW ON ALLBUSINESS.COM | Phillip B. Wilson on Transforming Leadership Through Trust

by Michael VanDervort

What if the secret to unlocking your team's full potential is as simple as believing in them?


In his latest piece, LRI's Phillip B. Wilson shares his insights into the transformative power of trust in leadership. He introduces the concept of the "Hero Assumption" which is the idea that when leaders view their employees as capable heroes rather than problems to manage, remarkable things happen.​


Phil shares actionable strategies:

  • Track Your Interactions: Maintain a 5:1 ratio of positive to negative feedback.

  • Reframe Responses: Instead of dismissing ideas, ask, "Tell me more about how you see that playing out."

  • Diagnose Performance Gaps: Assess whether issues stem from skill, awareness, or values.

  • Foster Connection: Engage in conversations addressing employees' recognition and growth needs.​

The results? Leaders who adopt the Hero Assumption see significant reductions in turnover, increased employee engagement, and higher job satisfaction.​


Ready to shift your leadership approach and empower your team?


📖 Read the full article here:


➡️ https://www.allbusiness.com/trusting-your-employees


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About Labor Relations INK

Labor Relations INK is published weekly and is edited by LRI Consulting Services, Inc. Feel free to pass this newsletter on to anyone you think might enjoy it. New subscribers can sign up by visiting here.


If you use content from this newsletter, please attribute it to Labor Relations Institute and include our website: http://www.LRIonline.com 


Contributing editors for this issue: Greg Kittinger, Michael VanDervort, and Kimberly Ricci.


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About Labor Relations Institute

LRI exists to help our clients thrive and become extraordinary workplaces. We improve the lives of working people by strengthening relationships with their leaders and each other. For over 41 years, LRI has led the labor and employee relations industry, driven by our core values and our proven process, the LRI Way.

 

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