Chances are that you’ve heard a ton of AI buzzwords lately. One of those terms, “agentic,” is based upon AI’s ability to problem solve and complete tasks with minimal human oversight, which might sound daunting and not entirely comforting for those who have watched Terminator 2: Judgment Day – “Hasta la vista, baby” – at any point during the past few decades.
Nonetheless, AI is here to stay, as is the agentic concept. And assuming that the AI tools in question are ethically vetted and trained upon human judgment, leaders should encourage their workers to embrace AI as a helper for streamlining workloads and an advisor for generating and testing ideas. It’s also essential to keep upskilling with AI tools, not only because the competition is already doing so, but because AI isn’t going away.
The catch, however, is whether leaders feel comfortable taking that same leap, yet there’s every reason to do so. AI will help leaders stay nimble, quickly make data-informed decisions, and predict problems before they occur. AI will also free up time and energy for the more “human” parts of leadership, like strategizing, developing teams, and fostering culture.
Here’s how that is shaking out in different industries:
Healthcare: Hospital administrators can focus on staff well-being and workplace culture while relying on AI to predict patient-intake surges and analyze staff-to-patient ratios. This allows doctors and nurses to plan workflows more effectively and produce better patient outcomes.
Retail: Managers can focus on creating customer experiences and enhancing brand awareness while AI optimizes inventory, manages staffing levels, and monitors trends and gaps in consumers’ buying behavior.
Cannabis: Leaders can keep their eyes on this rapidly evolving industry’s constant regulatory shifts, which won’t be ending anytime soon. Meanwhile, AI can do the dirty work of predicting crop yields, analyzing growing conditions, optimizing delivery routes, and ensuring adequate staffing.
Telecommunications and energy: Leaders can target their efforts to expand market share, customer retention, and strategic partnerships. Meanwhile, AI network analytics can optimize bandwidth and detect service disruptions before they disturb customer experiences.
Hospitality: Leaders can invest their energy in ensuring guest satisfaction, training workers, and creating personalized experiences while allowing AI to carry out booking and revenue-focused tasks, thereby optimizing pricing, predicting demand, and analyzing staffing needs.
Logistics: Executives can focus on team development and service innovation, while AI algorithms can plot effective routes, which will lead to faster delivery times and lower fuel costs.
In other words, AI can make it possible for leaders to maintain their human touch and to use their time to lead. Welcome to the future.
Takeaways for leaders:
(1) Stay nimble: Upskilling will never end, so stay adaptable and keep your eyes out for more AI tools worth integrating.
(2) Remain accountable: AI isn’t meant to replace human leaders, who will make final decisions based upon AI output while keeping an organization’s mission and values intact.
(3) Inspire others: Workers will be more likely to embrace AI in their roles after watching you do the same.
(4) Ascend to higher heights: AI will be your strategic partner, allowing your leadership to reach greater potential.