Unum CIO Shelia Anderson on designing the operating model of the future

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Subject: Unum CIO Shelia Anderson on designing the operating model of the future

In an era defined by AI, automation, cloud scale, and rising customer expectations, today’s CIOs are navigating a once-in-a-generation strategic inflection point. On a recent episode of the podcast, Shelia Anderson discussed what CIOs must get right architecturally, operationally, culturally, and strategically to lead effectively in this complex, pivotal time.

Afterwards, Shelia explored the essential questions shaping the CIO agenda as enterprises reinvent themselves for the future. In this article for my CIO Whisperers column, she shares her advice on finding “the Goldilocks zone” of balance between modernization, innovation, speed, value, and risk.

Shelia Anderson on the operating model of the future

Coming Up Wed., Feb. 25

My next Whisperers Wednesday guest is Mojgan Lefebvre, who has been a driving force behind Travelers’ digital and operational transformation, modernizing core platforms, strengthening customer experience, and enabling business growth through technology.

Mojgan’s career story spans senior leadership roles across insurance, healthcare, consulting, and technology, with a perspective that’s been informed and expanded by her board experience and her passion for developing future-ready talent. Tune in on the 25th as she opens up her leadership playbook and discusses how CIOs can lead at speed and scale without sacrificing reliability, accountability, humanity, and heart.

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