Principal CIO Kathy Kay on Building a Listening and Learning Culture

Subject: Principal CIO Kathy Kay on Building a Listening and Learning Culture

Kathy Kay has built a legacy of embracing challenges, leading with purpose, and pivoting to serve and anticipate customer needs. A true example of someone who “drinks her own champagne,“ she is a role model for her teams, inspiring a customer-centric approach to innovation and transformation.

After we wrapped Kathy’s episode of the podcast, we spent some more time exploring how a mission-driven commitment to listening, learning, and pivoting to meet customer needs has been key to Principal’s longevity and its ability to remain future-ready. Read that bonus Q&A for more insights and advice from one of IT’s most impactful leaders.

Kathy Kay on Customer-Centric IT Leadership

Coming Up Wednesday, Feb. 5: Jim Fowler

My guest next Whisperers Wednesday is Jim Fowler, chief technology officer at Nationwide, a Fortune 100 company known for driving customer-focused innovation. During Jim’s six years at Nationwide, the company has grown from $42 billion to a staggering $60 billion in revenue, and Jim’s technology organization has played a critical role in that trajectory.

Over the past 20+ years, Jim has built up an impressive leadership track record across multiple industries, countries, and companies. Tune in as he shares leadership stories and lessons from his career journey that can help CIOs and IT leaders at all levels achieve greatness.

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