Hello to everyone in the Million Dollar Community! As always, I hope this message finds you all doing well, and business is booming!
My wife had back surgery two weeks ago and yesterday afternoon I took her for the first post-op appointment. While sitting in the waiting room, what do I witness, a local NEMT provider unloading and wheeling in a patient, and then, after leaving the building......wait for it......wait for it.......he wheeled in a second patient. That's two loaded wheelchair patients with accompanying aides on the same vehicle. You can't see it in the image, but where I was sitting, I could see directly through the double doors and witness the event.
Regardless, that's called "MAXIMIZING TRIP LOAD."
Why did I take and share this picture?
Because EVERY SINGLE DAY we're swamped with emails and questions from providers who operate, essentially, as taxi-cabby-Uber-Lyft drivers because all they do is operate sedans and ambulatory vehicles - chasing all the low hanging, low margin ambulatory fruit. They never have the capacity to maximize trip load.
Obviously, I don't know anything about the patients in this image. Did they come from the same facility? Did the driver pick one patient up from one location and then the second patient from a different location? How far away was the facility? I have no idea.
However, what I can guarantee is this NEMT provider probably made more money with one round-trip double loaded wheelchair than a taxi-cabby-Uber-Lyft driver will make all day.
I know, I know, there are other variables to consider such as mileage, load fees, are they private pay vs. Medicaid/broker, blah, blah, blah, but I trust you get the idea.
The moral of the story is how is all of this possible? Because of CAPACITY - having the right vehicles and equipment to perform higher paying/margin trips.
So many people waste so much TIME AND MONEY while paying higher insurance premiums only to chase low hanging fruit - typically from brokers. It's SUCH a waste of time and effort with the lowest ROI.
In fact, consider this important little tidbit of information - an interesting converse relationship fact:
What's the highest ROI for brokers? Yup, you guessed it - ambulatory trips. That's why they're always pushing amby trips. What's the lowest ROI for you? Yup, you guessed it - those same amby trips.
What's the least ROI for brokers? Oh man, you're good - wheelchair trips! What's a money-maker ROI for you? Yup, wheelchair trips (As long as you negotiate good rates!).
What are complete loser trips for brokers and the greatest money-makers for you? Ding, Ding, Ding! That's right, stretcher trips.
Build the right business model, my peeps. Like Frances said in her awesome testimonial (for which I'm very thankful and appreciative), "Time is money and money is time, so don't squander either!"
See you at the Top!
Joel E. Davis | 
