| Friend,
Alright, let's wrap up this staff training series with a few last suggestions regarding the care and training of employees...
Make Sure They Know The Mission... - When you bring on a new staff member, be sure that they know your school's mission (you do have one, right?) and that they take it seriously. Whether your mission is making your community safer, enriching the lives of others through martial arts training, fighting obesity, or simply passing on a legacy of quality martial arts, your staff members need to understand your vision and stand behind it 100%. Anyone who doesn't take it seriously needs to be let go... immediately.
Cut Out The Cancer... - Speaking of which, a bad attitude is like a cancer that will spread through your staff. Don't let it. If you accidentally hire someone who has a negative attitude, who is a whiner, who tries to shirk their work responsibilities, or who has a problem with personal integrity, get rid of them. All it takes is one person who is not a team player to make your life miserable. Remember, you are not parenting kids, you're managing a business, and as an employer it's perfectly okay to orphan your problem children.
Keep 'Em Motivated... - Keep your people motivated. Set goals and offer your staff members incentives for reaching those goals. And, keep in mind that it's better to provide them with team goals versus individual goals that pit one employee against another. The idea is to always have your team working together toward a common goal.
Make Motivation a Team Thing... - Likewise, it's best to make the everyday incentives financial for individual performance, but to make the team incentives a group reward, such as a party or a trip to a theme park or ski resort or some other destination for which you foot the bill entirely. This may seem outlandish to you if your school is struggling, but if your goal is to hit $25,000 gross a month and your staff helps you hit it, then you should be able to afford to drop a few grand on a theme park trip for your staff.
Training Never Ends... - Keep training your staff, constantly. Every week you should have a combination staff meeting and training session. Keep these sessions new and fresh, and take time to invest of yourself into your staff members. This requires that you spend time and effort continually learning new things as well. Sure, it's a commitment, but it will pay off down the road.
That's it for today's email. As for tomorrow's email, I'm going to hit on some random and unrelated (but important) topics for the rest of the week... stay tuned.
Until next time,
Mike Massie MartialArtsBusinessDaily.com
Quick-start Guide to My Books and Resources: - Looking for a list of books and resources I've written? Click here! - Looking for one-on-one coaching to grow your dojo? Click here...
P.S. - I'm dead serious about cutting out the cancer. One poisonous attitude can screw-up the dynamics of your entire team. Get rid of the problem children on your staff as early as possible, or you will regret it.
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