Subject: The Update: October 31

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 Wednesday, October 31, 2018 
It's no trick! We have a major treat for you today!

Register for Inkjet Ready! with promo code TRICKORTREAT18 to save $31 off your registration.*

Purchasing an inkjet press might seem like a scary investment but let Printing Industries of America help ease your fears at the next installment of the Inkjet Ready! virtual conference event. We’ll delve deeper with a focus on production inkjet applications and growth areas, job and ink estimating accuracy, ink reduction for cost savings, and more.

In a special session, you’ll also get the facts—right from the manufacturers—on who’s buying their products, their applications and verticals, and the company size that aligns with each of their product offerings.

*$31 off offer expires at 11:59 p.m. PDT October 31, 2018!
Thursday, November 15, 2018
1:00–5:00 p.m. EST
Virtually accessible from any desktop or mobile device!

$99/PIA Members | $149/Non-members

Continuous Improvement Peer Group Seeking Participants

Printing Industries of America is actively recruiting two additional individuals to participate in a peer group focused on continuous improvement. The group is comprised of individuals (quality managers, operations managers, etc.) from medium to large printing companies that are engaged in continuous improvement and Lean manufacturing initiatives. 

Scheduled peer group activities are three meetings per year, including one in-person meeting. Peer groups are a terrific way to network, learn new ideas, and get feedback on current challenges. Contact Jim Workman at jworkman@printing.org or 412-259-1710 for more information or if you are interested in participating.
Providing Value—It’s What Your Customers Want
Customer experience is a high priority for consumers. In fact, it is so important that 86% of consumers will pay more for a better experience.*

When it comes to customer service in the printing industry, we know what it takes to turn one-time customers into repeat customers. If you want to improve your customer retention, satisfaction, and cross-selling and up-selling, invest in the Customer Service Professional (CSP) certification program. This program is designed specifically to give your customer service staff the tools they need to provide an optimal, positive consumer experience to ensure your company stands out and wins over loyal customers.

How the program works:
  • 100%-online learning platform that is easy to access and tailored to fit busy schedules
  • Seven printing industry specific topics to train and validate the expertise of your customer service staff
  • Courses broken into modules that allow information to be digested at a reasonable pace 
  • One online exam
Get started with your Customer Service Professional certification program today by visiting www.printing.org/csp.

Define Your Company as a 2019 Best Workplace in the Americas!
You work hard to ensure that an exceptional company culture is your top priority! It’s time to let your company shine among your employees, clients, and competitors and define your company as a 2019 Best Workplace in the Americas!

Company culture, employee resources and benefits, and a safe work environment are pillars of a modern-day workplace for our industry. It takes substantial commitment and innovation to attract and retain valuable employees, stand apart from your competitors, and shine with your clients. Because you have a deep passion for success, be recognized for going above and beyond and setting the example for the printing industry!


Enter the BWA award program today and join us as we celebrate honorees at a luncheon awards presentation at the 2019 President’s Conference to be held March 3-5, 2019 in beautiful and sunny Phoenix, Arizona!

Please be sure to visit our new BWA video library where a series of short videos can help you gain insights and tips on the categories as well as the application process. If you have any questions, please contact Director of Human Relations, Adriane Harrison, at 412-259-1707 or aharrison@printing.org.
301 Brush Creek, Warrendale, Pennsylvania 15086, United States
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