Subject: The Update: November 14

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 Wednesday, November 14, 2018 
Don't Miss Inkjet Ready!
TOMORROW — November 15th!
1:00–5:30 p.m. EST
Don't miss the next installment of Printing Industries of America's Inkjet Ready! virtual conference series! This time we're turning our focus on production inkjet applications, growth areas, estimating accuracy, cost savings, and much more.

In a special session, you’ll also get the facts—right from the manufacturers—on who’s buying their products for which applications and verticals and what company sizes best align with each of their product offerings.

Registration closes tomorrow at 12 p.m. EST
Virtually accessible from any desktop or mobile device!

$99/PIA Members | $149/Non-members

Only 2 days left to enter the 
Best Workplace in the Americas Award Program!

It’s time to let your company shine among your employees, clients, and competitors and define your company as a 2019 Best Workplace in the Americas!

Company culture, employee resources and benefits, and a safe work environment are pillars of a modern-day workplace for our industry. It takes substantial commitment and innovation to attract and retain valuable employees, stand apart from your competitors, and shine with your clients. Because you have a deep passion for success, be recognized for going above and beyond and setting the example for the printing industry!

Enter the BWA award program today and join us as we celebrate honorees at a luncheon awards presentation at the 2019 President’s Conference to be held March 3-5, 2019 in beautiful and sunny Phoenix, Arizona!

Providing Value—It's What Your Customers Want
Customer experience is a high priority for consumers. In fact, it is so important that 86% of consumers will pay more for a better experience.*

When it comes to customer service in the printing industry, we know what it takes to turn one-time customers into repeat customers. Improve your customer retention, satisfaction, and cross-selling and up-selling by investing in the Customer Service Professional (CSP) certification program for your team. This program is designed specifically to give your customer service staff the tools they need to provide an optimal consumer experience ensuring your company stands out amongst the competition.

How the program works:
  • Utilizing an easily accessible online learning platform and tailored to fit busy schedules
  • Focusing on seven industry specific topics to train and validate the expertise of your customer service staff
  • Learning occurs through modules designed to be consumed at a reasonable pace 
  • Evaluating performance is completed through one online exam at the completion of the course
Get started with your Customer Service Professional certification program today by visiting
The 2018 Ben Franklin Honor Society Inductees
The Ben Franklin Honor Society formally inducted ten industry leaders at its awards ceremony on Friday, November 9, at the Printing Industries of America Fall Administrative Meetings in Grapevine, Texas.

The Ben Franklin Honor Society of PIA is comprised of industry leaders who have made lasting contributions to advancing print and graphic communications. Inductees have rendered outstanding and meritorious service to industry associations that promote the advancement of graphic communications. Please join us in congratulating this year's inductees:

George Crump
Pedro “Tony” Fernande
Michael Fisher
Curt Kreisler
Robert T. O’Connell
Jules Van Sant
Jack W. Stoughton
Kevin Runbeck
Doug Rawson
Gail Frances O’Roke

For more information about the Ben Franklin Honor Society, please visit
301 Brush Creek, Warrendale, PA 15086, United States
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