Subject: PIA Update: February 14

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Thursday, February 14, 2018
Introducing the Customer Service Professional Certification Program

Printing Industries of America has launched a new Customer Service Professional Certification (CSP) program to train and validate the expertise of customer service representatives in a production print environment. The CSP Certification program will provide vital skills in the areas of professionalism, communication, management of internal and external customers, and job production situations to deliver an outstanding customer service experience.

"Customer service representatives (CSRs) play a vital role in print companies," said Joe Marin, vice president of Education and Training at Printing Industries of America. "Great customer service can turn first-time customers into repeat customers and repeat customers into loyal customers. Having a Certified team shows that your company holds its staff to the highest professional standards and will put the needs of its customers first."

The cost for the Customer Service Professional Certification (CSP) program is $295 for members and $495 for non-members. Purchasing the Online Course Bundle provides one year of access to the Customer Service Professional eLearning courses and one attempt to pass the certification exam. The course bundle includes:
  • Roles and Qualities for Customer Service Success
  • Customer Service in the Printing Industry
  • Print Manufacturing Concepts
  • Common Digital File Problems and Solutions
  • Communicating Color with the Client
  • Dealing with Dissatisfied Clients: Internal and External
  • Professional Communication
For more information about the Customer Service Professional Certification (CSP) program, visit
Save $50 off your registration when you use promo code BOOTS2018 at check out! 

Cutting-Edge Technologies Sought for 2018 InterTech™ Technology Awards

PIA is currently seeking cutting-edge print and graphic arts technologies for the 2018 InterTech™ Technology Awards program. The annual competition hosted by PIA honors truly innovative technologies set to shape the future of print and graphic communications.

Manufacturers and suppliers of equipment and software are encouraged to enter by June 1, 2018, with an entry discount available through March 31, 2018. Full details on entry requirements and fees can be found at

"For 40 years the awarded technologies have been a harbinger of the trends altering the future of our industry," said Jim Workman, Vice President, Technology and Research at Printing Industries of America.

Since 1978, the InterTech™ Technology Awards have honored technologies predicted to have a major impact on graphic communications and related industries. Past honorees have introduced entirely new products and services that have revolutionized ways of working and enabled printers to operate more efficiently. 

The InterTech™ Technology Awards will be presented among print industry leaders at the Premier Print Awards and InterTech Technology Awards Gala on Sunday, September 30, 2018, in Chicago, Illinois. Honorees receive the InterTech™ Lucite Star and are featured in industry publications, news releases, conference presentations, and a special InterTech™ booklet sent to printing companies.

For more information on the InterTech™ Awards and the entry process, email 

Find Out How the New Tax Bill Impacts Your Business 

Tax Strategies for the Business Owner Under the New Tax Law
Thursday, February 15, 2018 at 2:00 pm

At the end of 2017, Congress and the Senate passed the Tax Cuts and Job Acts bill that made sweeping changes to tax policy in America. Join us on Thursday, February 15 at 2:00 pm when we invite Chris Falco of Falco Sult to provide insights on what these changes will mean to your business. Whether you file as an S Corp, LLC, Inc. or other, you'll need to hear how this bill will impact you this tax season.

Free to PIA Members, $69 to Non-members

Space is limited. Register today!

Dr. Mark Bohan Named 2018 TAGA Michael H. Bruno Award Recipient

Dr. Mark Bohan, Director of Prinect & CtP of Heidelberg USA, has been named the 2018 TAGA Michael H. Bruno Award recipient by Printing Industries of America. The award is given by the Technical Association of the Graphic Arts (TAGA) to print professionals with distinguished careers in appreciation of their contributions to the advancement of the graphic arts.

Dr. Bohan is an acknowledged expert and evangelist on workflows and new technologies impacting the print industry. He is currently the business driver for Prinect, a fully featured Business Intelligence Platform designed specifically for printing. Its workflow architecture can be the backbone of all production and operational management—a transformative tool for integration and consistently profitable print manufacturing.

For his achievements in the graphic arts, Dr. Bohan was recognized as an "alien of extraordinary ability" and obtained his Green Card in July 2010—those recognized in this category make up a small percentage who has risen to the very top of their field of endeavor.

Please join Printing Industries of America and TAGA in congratulating Dr. Mark Bohan on this honor and to acknowledge his exemplary career. More about the TAGA Michael H. Bruno Award can be found at

Schaeffer Award Deadline Approaching

Printing Industries of America is seeking eligible candidates for the 2017 Schaeffer Environmental Award. Established in 1990, this award is named for environmental pioneer and researcher Dr. William D. Schaeffer (1922-2003). Dr. Schaeffer was known and widely respected for providing environmentally sound activities for the graphic communications industries and a rational perspective for those who develop environmental regulations for the industry.

Nominations must be postmarked, faxed, or emailed by February 28, 2018. For more information about the award or to view a list of past recipients, please visit:

301 Brush Creek, Warrendale, PA 15086, United States
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