Subject: Council Action on Winter Storm Uri Relief and Recovery

Dear Neighbors,

 

Last week Council met to take action on several initial relief and recovery measures and to begin our investigation of how and why our power and water systems failed us in the aftermath of Winter Storm Uri. We also discussed the continuation of emergency operations to meet the needs of thousands of Austinites who remain without running water as they await repairs to their homes and apartment complexes.


The last few weeks challenged Austin in many ways, and I want to share my heartfelt gratitude to our city employees who worked tirelessly for days on end. At our special called meeting department leadership shared stories of staff working through the night in icy conditions, sleeping on the office floor between shifts because the roads were dangerous, and spending days away from their families to help the city through the impacts of historic weather conditions. I would like to extend a special thanks to my District 10 staff - Kurt Cadena-Mitchell, Nina Guidice, April Brown, Mina Shekarchi, and Melisa Markman - who proved responsive and effective even as they worked through their own power and water outages, burst pipes and more. 

photos of city staff working in the snow, at night, and in knee-high water to fix broken infrastructure

On Thursday, City staff provided a high level overview of the challenges and realities of the weather crisis and their efforts before, during and after the storm (view briefings here). Austin Energy General Manager Jackie Sargent spent Thursday and Friday testifying at the state capitol. You can view her House testimony starting at 7:00:40 here and her Senate testimony starting at 3:00:00 here.


This week, Council will convene a joint meeting of the Austin Water and Austin Energy Oversight Committees to dig deeply into the many outstanding questions and issues. As a Council, we are intent on investigating what happened and understanding what went wrong, what went right, and how we can move forward. You can tune in to the meeting on Wednesday, March 3rd at 1 p.m. I also invite you to review questions I posted on the Council message board related to Austin Water here


As my staff and I prepare for the joint meeting, we want to provide you with an opportunity to share your experiences, questions, and concerns related to the storm and our infrastructure more generally. Please take a few minutes to fill out our survey by Monday, March 8th. The survey will help inform my line of questioning and guide future action to prevent this kind of crisis from happening again. Feel free to share the survey with your neighbors.


In this newsletter, you will find several resources for recovery and relief from the winter storm, information about last week’s Council action including various fee waivers, and more.  I would like to call your attention in particular to the updates on Austin’s COVID-19 vaccine distribution in the Special Called Council Meeting Recap section. The recap provides the latest guidance for those fortunate enough to be awaiting their second vaccine as well as some new vaccine access resources. As always, please contact us if we can be of assistance at District10@austintexas.gov.



Stay safe,


Alison Alter

Council Member, District 10


Subscribe to future newsletters at bit.ly/d10newsletters

Table of Contents


  • Take Our Winter Storm Survey

  • Special Called Council Meeting Recap

  • Austin Disaster Relief Network Free Plumbing Service

  • Austin Disaster Relief Network Free Mobile Showers and Laundry

  • Austin Water Recovery Assistance

  • ATXRepairs – Home and Business Repair Website

  • Storm Related Code Issues & Utility Outages

  • Download City Smartphone Apps

  • Supplemental Nutrition Assistance Program (SNAP) Card Recovery and Assistance from Winter Storm

  • How to Get FEMA ReimbursementAmplify Austin 2021 – March 4-5

  • Winter Storm Relief & Recovery: How to Help

  • Movability Survey Open Through March 12

Take the district 10 winter storm survey. Click the image or go to bit.ly/d10winterstormsurvey

Take Our Winter Storm Survey


Take a few minutes to share your experience during the February severe weather event. This survey will help inform the city’s post-event analysis and recovery efforts.

Special Called Council Meeting Recap


On Thursday, February 25, City Council held a special called session on the severe weather event and the ongoing relief and recovery efforts, as well as our regular COVID-19 briefing. You may view the video of the meeting here and find slides here.


Briefings


COVID-19 and Vaccine Distribution Updates


Public Health staff provided updates on Austin’s COVID-19 situation and vaccine distribution. At this time Austin remains at Stage 4 in our risk based guidelines.  Given Winter Storm Uri affected the ability of city, county and hospital officials to collect data, you will observe a temporary shift in the way our healthcare system reports data, especially with respect to the seven day moving average figures. The storm also forced Austin Public Health to temporarily suspend testing and vaccine services. To mitigate the lost time, APH opened additional sites, extended hours, and added days of service once services resumed last week. Austin Public Health is currently providing both first and second round doses of the vaccine and is in discussion with the Department of State Health Services regarding the one-dose Johnson & Johnson vaccine. Please note that you must have an appointment for both the first and second doses. Walk-ups will be turned away.


APH also reiterated the CDC guidelines stating there is no maximum time between the first and second vaccine doses to maintain effectiveness. Staff is scheduling patients for their second dose using a 28-day window. However, if you miss this window, your second dose will still be effective. If you previously received your first dose from APH and have not heard back from APH about scheduling your second dose or see incorrect information on your APH COVID-19 profile, please call 3-1-1 or fill out this online form. APH notified us that the state has started to automatically ship second doses mirroring the number of first doses that are given. This means that moving forward, APH will immediately schedule patients for their second dose while they are present for their first dose instead of following up with them later.


Austin Public Health also shared a new website (centraltxvaccs.org) where residents can find vaccine hubs, locate smaller vaccine providers, and see vaccine FAQs. APH continues to update their system and technology to improve the vaccine distribution process and it appears our area is beginning to see an increase in the supply of vaccines as evidenced in this weekend’s COTA mass drive thru vaccination and the increasing number of providers / pharmacies with vaccine access. As a reminder, APH continues to offer free COVID-19 testing. Please continue to visit austintexas.gov/covid19 for the latest updates. 


Homeland Security and Emergency Management


Homeland Security and Emergency Management briefed Council on the city’s initial response to the winter weather event as well as ongoing efforts by the Austin-Travis County Emergency Operations Center (EOC). Juan Ortiz, the head of HSEM, described the EOC’s efforts related to weather shelters, healthcare responses, water distribution, and other disaster relief and response efforts. Information and resources are available at AustinTexas.gov/Weatherinfo



Austin Energy


Austin Energy staff provided an overview of their storm response efforts and provided additional information regarding the ERCOT-directed load shedding. The situation continues to stabilize, and over the coming days and weeks a lot of work must be done to analyze what happened and why. During the question and answer portion of the briefing, I raised the outages of Feb 11-14, which were not related to ERCOT and affected around 40% of District 10. Many of those outages were a result of tree damage affecting power lines during the ice storm. Over the past several years I have pushed for Austin Energy to accelerate and expand their vegetation management program in order to prevent these types of outages. In the aftermath of this storm I will continue to focus on proper vegetation management and other methods to ensure we have a reliable and resilient electric grid.


Council Action


After the briefings, the City Council took up several items related to the severe weather event.


Declaration of Local State of Disaster: The first vote on Item 3 extended Mayor Adler’s prior state of disaster declaration. The disaster declaration will allow the City to access state and federal emergency funding to recover from last month’s severe winter weather.

 

Permitting, Plumbing Requirements and Development Services: Item 4 waived residential permitting and development fees related to repairing or reconstructing structures, and removing trees and tree limbs damaged as a result of winter weather events. The fees covered by this waiver include permitting, plan review, inspection, demolition, and variance fees for repair of existing structures only, and do not include fees for re-inspections.


The City’s Plumbing Code requires an individual to obtain a permit for most plumbing activities. Due to cold weather-related damages, the Building Official expects that the number of small-scale plumbing activities will be significant. As a result, normal permit requirements may, in some circumstances, result in delays that are counter to the City’s health and safety interests, which include preventing further damage to structures. 


To simplify the repair process, Council passed Item 5 to:

  1. Exempt certain plumbing activities from permit requirements from Article 6 (Plumbing Code) of Chapter 25-12 (Technical Code);

  2. Extend the deadline to submit a permit application from one business day to five business days from the date the activity starts;

  3. Waive City registration requirements for work regulated by the Plumbing Code.


For further support, the Development Services Department established a dedicated webpage for Emergency Repairs and Permitting, including a live web chat feature for quick response and a hotline (512-974-1500), operational Monday through Friday from 8 a.m. to 5 p.m.

 

EMS Fee Waivers: Item 4 also waived any fees and costs for emergency medical services (EMS) provided between February 12 and February 20, 2021. During the weather event, hospitals were so overwhelmed that EMS had to bring patients to places other than emergency rooms and under current rules transport to non-ER settings are not reimbursable by insurance. 

 

In the most recent budget cycle I led the creation of the Office of the Chief Medical Officer as part of a new approach to delivering medical services to Austinites. Included in this initiative are steps to use paramedic practitioners and community health paramedics to provide quality medical care in the field without sending folks directly to the emergency room when not necessary. 

 

Austin Water and Austin Energy Relief: Customers are already protected from rate spikes from our City utilities due to the City's fixed rates, set by Council, however, more work must be done. With Item 6, Council took action to evaluate and mitigate the effects of the recent weather emergency on city residents, including their utility bills. One amendment I authored directed the Manager to look at ways we can regulate and mitigate the impact on bills for non-city owned utilities such as our natural gas providers.


This item also directed action to:

  • Conduct a formal review of the disaster and our response so we can avoid future disasters, to the extent possible, and improve our response efforts 

  • Evaluate and identify future  improvements to public communications from our utilities, such as more timely warning  notifications, more localized, real‐time outage information, and estimates of when service will be restored

  • Mitigate the spike in water bills residents may see due to water leaks 

  • Modify the wastewater averaging period for 2021 so that residents won’t have their bills impacted from the severe weather event 

  • Establish a community task force to solicit information from members of the public and prepare a report to Council. 

  • Develop recommendations for development and improving our notification and disaster response systems, particularly for vulnerable seniors

  • Conduct a series of Council hearings to examine key facets of the City of Austin’s emergency preparedness and response. 

 

With Item 8, Council suspended all late-fees for Austin Water and Austin Energy bills for 30 days to enable residents and businesses to focus on repair and restoration efforts after the storms. 

Austin Disaster Relief Network Free Plumbing Service


My staff and I have been working to recruit plumbers to Austin to repair burst pipes and get water safely flowing into homes. In the aftermath of Winter Storm Uri there is an enormous need in our community for skilled volunteer labor and I'm thrilled that Austin Disaster Relief Network, Plumbers Without Borders, and Water Mission are collaborating to help us meet the plumbing needs of our most vulnerable.

 

Residents can call the ADRN crisis cleanup hotline at 1-800-329-8052 for help accessing a plumber, as well as for assistance with home clean up and/or debris removal. Note these services are prioritized for the most vulnerable in our community, including the elderly, disabled, uninsured, and underinsured.

Austin Disaster Relief Network Free Mobile Showers and Laundry


The Austin Disaster Relief Network is offering free mobile showers and laundry services at several churches across Austin. If you need to access shower and/or laundry services, please visit the ADRN website to schedule a time slot.

Austin Water Recovery Assistance

Austin Water Recovery Assistance


Austin Water is proposing recovery assistance including a temporary billing adjustment program for all retail customers, temporary reductions to residential water rates, estimated wastewater bills for wastewater averaging using historical water usage, and an additional $5 million funding infusion for the Plus One Customer Assistance Program.


Austin Water also announced a safety net of recovery services including a $1 million pledge to the Housing and Planning Department’s Emergency Home Repair Program, which provides leak repair assistance for our most vulnerable low-income customers hardest hit by the February 2021 winter storms. The allocation of funds comes in response to reports of widespread damages to private-side infrastructure.


Additionally, Austin Water is setting up public water stations at apartment complexes that have not been able to restore service to their tenants. Austin Water technicians are in close contact with property management, lending expertise and support in an effort to expedite repairs to private-side plumbing. For more information, please visit AustinWater.org.

Austin Emergency Repair Resources -- Click here or visit austintexas.gov/atxrepairs

ATXRepairs – Home and Business Repair Website


The City of Austin launched a new website to support local residents and business owners whose properties were damaged in the recent winter storm. Please visit austintexas.gov/atxrepairs to find information about plumbers, electricians, and other contractors; code compliance and service requests; the City’s emergency permitting process; homeowner’s funding assistance; and federal and local assistance programs.


The City is partnering with multiple governmental agencies and community groups to maintain this list of critical resources for Austin residents and business owners, and city staff will update the website as new information and resources become available.

Austin Code Cold Weather Emergency Response

Storm Related Code Issues & Utility Outages


Austin Code is currently responding to code complaints related to issues resulting from the winter storms. Common code violations may include no hot water, burst pipes, and cracks in the ceiling or walls. Residents who are tenants should notify their landlord first if they are without water or electricity. For complaints related to tenant-occupied properties, inspectors are following up to ensure landlords get their properties up to code as quickly as possible. You can learn more here.


To report power outages, call 512-322-9100. To report water emergencies visit bit.ly/ReportWater. For all other code complaints and city services, download the Austin 311 mobile app or call 311 or 512-974-2000.

download city smartphone apps

Download City Smartphone Apps


To improve your experience with city departments and services, residents can download several apps free of charge.

  • Austin 3-1-1: The Austin 3-1-1 smartphone app makes it possible for residents to create service requests with their smartphones and attach photos related to their request. Citizens can also track the status and location of each service request.

  • Ready Central Texas: This app provides critical guidance and resources to support Central Texans in their efforts to prepare for and respond to emergencies and disasters.

  • Austin Recycles: The Austin Recycles app reminds Austin Resource Recovery customers of their trash, recycling, and compost schedules.

  • Austin Police Department: The AustinPD app allows residents to stay informed and engaged by getting direct access to important APD services. Features include station locations, crime prevention information, news updates and the ability to file certain reports directly from the app. Users can also send tips into APD and have the option to be anonymous. Tipsters can include their GPS location, text, a photo and have a secure two-way chat with officers.

Did you lose food or your lone star card in the storm? Click this image or call 2-1-1 for help.

Supplemental Nutrition Assistance Program (SNAP) Card

Recovery and Assistance from Winter Storm


The Texas Health and Human Services Commission (HHSC) received federal approval to allow Supplemental Nutrition Assistance Program (SNAP) recipients to apply for replacement benefits for food lost or destroyed due to the severe winter weather. Recipients need to apply for replacement food benefits for both regular SNAP allotments and SNAP emergency allotments provided in response to COVID-19.


SNAP clients are encouraged to stay home and request replacement benefits through one of the following options:

  • Dial 2-1-1 and select option 2.


There are reports of 2-1-1 experiencing intermittent technical difficulties. If you call and are unable to get through, you can also:

  • Download and complete Form H1855 (Affidavit for Nonreceipt or Destroyed Food Stamp Benefits),

    • Once completed, the form can be faxed to 1-877-447-2839, or

    • Mailed to Texas Health and Human Services Commission, PO Box 149027, Austin, TX 78714-9027.


For more information on disaster assistance, visit "Receiving Disaster Assistance" on the HHSC website. Administered by HHSC, SNAP is a federal program that provides food assistance to approximately 1.6 million eligible, low-income families and individuals in Texas. Texans in need can apply for benefits, including SNAP and Medicaid, at YourTexasBenefits.com or use the Your Texas Benefits mobile app to manage their benefits. To find local resources in your area, such as food or shelter, please call 2-1-1 and select option 1.

How to Get FEMA Reimbursement


President Biden has issued a disaster declaration for Travis County in response to the winter storm, and FEMA assistance is now available. Before applying, take photos of your belongings and damages, and make a list. If you have insurance, you must file a claim before applying for FEMA assistance. 


To contact FEMA and apply for assistance, visit disasterassistance.gov, download the FEMA app on your phone, or call 1-800-621-3362.

Apmplify ATX 2021 is March 4-5! Click the image to go to website

Amplify Austin 2021 – March 4-5


Amplify Austin Day, organized by I Live Here I Give Here, is our city’s annual day of giving. The 24-hour period provides an easy way for the entire community to give while helping local nonprofits. Many of our Central Texas nonprofits are in critical need following Winter Storm Uri. In response to these urgent immediate needs, I Live Here I Give Here (ILHIGH) has created the ILHIGH Amplify: Disaster Relief Fund. This matching gift fund is designated to support 130+ organizations on the AmplifyATX.org giving site whose missions focus on one of the following cause categories: Basic Needs, Disaster Relief & Emergency Response, Human Services, and/or Housing, Shelter & Homelessness.


This year will also feature the first-ever Amplify LIVE, produced in partnership with C3 Presents. The event will air March 4-5, 2021 on the AmplifyATX.org homepage. Primetime hours for this round-the-clock livestream are 6-7 pm on Thursday, March 4, and 8:30-9:30 am and 5:30-6:30 pm on Friday, March 5. The livestream will feature the local nonprofit community, Amplify Austin Day’s leading sponsors, Central Texans who inspire generosity, celebrity guests, businesses, and media leaders, as well as music performances.


If you want to raise money for a nonprofit that is not listed, Amplify Austin allows individuals and businesses to create their own fundraisers supporting their favorite organizations. Visit https://www.amplifyatx.org/info/get-involved for information on how to donate, volunteer, or create your own fundraiser. 

how to help: Winter storm recovery

Winter Storm Relief & Recovery: How to Help


I am so grateful to the many community members, organizations, and businesses that donated time, money, and other resources to help Austin through the winter storm crisis. Recovery efforts will continue for several weeks and many organizations need continued financial and volunteer support. If you're able to donate resources, please see some ways to help below.


Movability: Click here to take the survey and weigh in on transportation and travel during the pandemic

Movability Survey Open Through March 12


Movability, Central Texas’ transportation management association, is partnering with the Translational Health Researchers at Texas State University to conduct a region-wide survey about current transportation and travel during the pandemic that will seek to answer the question: if most major employers are supporting remote work, why has traffic increased? Brain + Trust, the survey sponsor, is supplying $50 Favor gift cards, to be given randomly through a drawing. All survey respondents are entered in the drawing by completing the survey in its entirety. The survey is now open and will close on March 12. Responses will be anonymous.

CONTACT US!




Follow us on social for more updates!


Powered by:
GetResponse