Carbon Co-op has released two new reports that shed fresh light on the human side of retrofit, offering critical insights for the wider housing and retrofit sector—from registered landlords and delivery teams to tenants and journalists.
The findings speak to key challenges many in the sector face—tenant refusals, communication breakdowns, and trust issues—and offer a roadmap for people-centred retrofit that can inspire real change. 📘 The ResearchDrawing on interviews with housing providers, delivery teams, and tenants across Manchester and beyond, the reports offer: First-hand experiences from tenants: What matters most to people living through retrofit works? What builds trust—or breaks it? Lessons from the frontline: How landlords have navigated engagement challenges, rebuilt relationships, and redesigned retrofit programmes to work with tenants, not just for them. Insights into organisational and delivery barriers: From internal silos to rushed communication, we explore why well-intentioned programmes sometimes falter.
You’ll also find case studies, including one from Lancaster West post-Grenfell, where trust-building and transparency were put at the heart of retrofit planning. | 
