We’re excited to launch our resident liaison officer (RLO) Toolkit, designed to help housing providers build engagement strategies that work - and make them easy to put into practice.
Retrofit projects often face refusals, access issues, scheduling challenges, and customer concerns.
The toolkit draws on housing provider Broadacres’ in-house resident liaison officer model - an approach that has successfully addressed these challenges by putting residents at the centre of delivery. It explains why RLOs are vital to successful retrofit programmes and offers practical guidance on how to support them. |