Please never hesitate to contact us if you have any queries! We always welcome your message. Our response time for email/online message is within 4 hours on average on business days. If you do not receive a reply within 24 to 48 hours, please send your email again in case the original one has gone into our junk box or missed being delivered. You can contact us by completing the online contact form on /contact_us or emailing us directly. You can also refer to our Frequently Asked Questions page (/faq) for general information and help. All the items listed on BNA Model World are BRAND NEW. We dispatch goods on the same business day if orders are placed before 3pm AEST/ADST or within 24 hours on week days if orders are placed after 3pm as long as the payment is received. Happy shopping with us!
