| We have updated our texting process.
We wanted to make absolutely sure our texting process is fully compliant with all federal regulations and take into account as many state regulations as we could find. So you might notice a slight change in how the process works.
Customers who have no ability to text back or integrate with other CRMs will see no change.
Digital Accelerant Texting: You will notice the new "handoff" message that comes from the 321 number to tell them to expect a follow-up from your assigned Twilio number. Your number will automatically deliver the opt-in message as well as the card itself.
"Quiet Time" Many states are adopting their own rules and they are consistent in not wanting marketing texts after a certain hour at night or before a certain hour in the morning. We will automatically reject any message that falls in that time slot, extending each boundary by one hour to be safe.
GoHighlevel: After we send them your card, we now send a "hand-off" message from our 321 number that tells them to expect a text from you. Please see the new packet that gets sent to your account when someone texts your keyword and we forward the information on to you. There is proof of opt-in which you should grab and store with each record. Also note that it is YOUR OBLIGATION to send them an opt-in message before you send any marketing texts. Here is an example:
“Thanks for connecting with [Business Name]! By replying YES, you agree to receive text messages from us at this number about updates, promotions, and offers. Message and data rates may apply. You can reply STOP anytime to unsubscribe or HELP for assistance.” | 
