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Customer Service Specialist (Boarding Officer) Course |
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Learn current industry practices and increase service standards to your customers with the Customer Service Specialist Course.
Learn to build and maintain better relationships with customers, and ship crew. Further your skills in planning, organizing and delivery of products and services to and from vessels. Ensure compliance with safety requirements of working over and near water, at ports, and boarding vessels at sea. Meet regulatory requirements in forklift safety and vehicle operations.
Staff from other departments can also gain a better understanding of the customer service and boarding operation role and contribute to being a customer centric organization. |
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Date:
Session 1: 04 Apr 2018, Wed (2-6pm) Session 2: 11 Apr 2018, Wed (2-6pm) Session 3: 18 Apr 2018, Wed (2-6pm) Session 4: 25 Apr 2018, Wed (2-6pm)
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| | Venue: AMOS International (S) Pte Ltd AMOS Solutions Centre
156 Gul Circle SIngapore 629613
Price: $600* per pax (*Course fee after e2i funding, subject to terms and conditions)
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" The course deepens the knowledge and help participants have a complete understanding of the ship suppliers business"
- Haja Mydin, GM Operations
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| | Do you have high work commitments? Are you afraid you might have lots to catch up after attending the course?
This course is specifically designed so that you would not have to leave your work responsibility for too long.
Leveraging on technology, and a blended learning approach (learning happens both on line and through the face-to-face session) we make sure the time you spent away from your desk is optimised.
We incorporate the following as part of the learning so that participants will be able to relate and apply it back to the workplace. - Case studies
- Simulations
- Role plays
- Quizzes
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At the end of this course, the participants will be able to:
- Expedite the process of collecting and delivering on vessels and warehouse
- Deliver supplies on board vessels and ensure supplies are properly checked and received
- Ensure transit, care-off items and off-landed cargoes are stored in appropriate storage conditions and inventoried
- Determine and manage hazardous, dangerous and harmful products, substances, chemicals and compounds in the supply-chain management process
- Prepare and ensure all necessary delivery documents, customs’ permit and declaration and clearance documentation to support and account for delivery of the transit, care-off items and off-landed cargoes to the vessel
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For more information, contact us via email:
info@shipsuppliers.sg
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