Subject: NCAT Appeal Panel Decisions - August 2017

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NCAT Appeal Decisions Digest
August 2017 Decisions
The NCAT Appeal Decisions Digest provides monthly keyword summaries of decisions of the NSW Civil and Administrative Tribunal (NCAT) Internal Appeal Panel.

The following decisions were handed down during the month of August 2017. Each case title is hyperlinked to the full decision available on NSW Caselaw.

Significant Decisions
Abdel-Messih v Azzi [2017] NSWCATAP 171
Consumer & Commercial Division - Tenancy
Judgment of: Hennessy LCM, Deputy President 

The Appeal Panel refused an application to stay an order of the Tribunal below, in accordance with s 43(3) of the Civil and Administrative Tribunal Act 2013 (NSW). Section 43(3) relevantly provides that:

“The Tribunal may make such orders (whether with or without conditions) staying or otherwise affecting the operation of a decision to which a pending general application or appeal relates as it considers appropriate to secure the effectiveness of the determination of the application or appeal.”

Following Bentran Pty Ltd v Sabbarton [2014] NSWCATAP 37, the Appeal Panel considered the following factors in determining whether to stay the order below:

“(1) whether a stay is necessary “to secure the effectiveness of the appeal”: NCAT Act, s 43(3); Alexander v Cambridge Credit Corporation Ltd (1985) 2 NSWLR 685 at 695;

(2) whether the appeal has “any real prospects of success”; Alexander v Cambridge Credit Corporation Ltd (1985) 2 NSWLR 685 at 695;

(3) the competing interests of the parties and the balance of convenience: Alexander v Cambridge Credit Corporation Ltd (1985) 2 NSWLR 685 at 694;

(4) what the interests of justice require: NSW Bar Association v Stevens [2003] NSWCA 95 at [83]; Penrith Whitewater Stadium Ltd v Lesvos Pty Ltd [2007] NSWCA 103 at [18].”


Relevantly, the Appeal Panel held that a stay was not necessary to secure the effectiveness of the appeal (at [6]), that the appeal did not have any real prospects of success (at [10]), and that the interests of justice required the Tribunal’s order be complied with pending any final order of the Appeal Panel (at [12]).
Mendonca v Tonna [2017] NSWCATAP 176
Consumer & Commercial Division - Tenancy
Judgment of: K Rosser, Principal Member; J McAteer, Senior Member 

The Appeal Panel allowed an appeal from the Tribunal below, to the extent that the Appeal Panel varied the Tribunal’s original order to award costs “on an indemnity basis” to an order that costs are to be awarded “on the ordinary basis” (at [66]). In doing so, the Appeal Panel considered the factors relevant to granting an award for indemnity costs (at [58]-[66]).

As a starting point, the Appeal Panel observed (at [59]) that “indemnity costs are only awarded in limited circumstances”:

“… The discretion to do so must be the subject of careful reasoning (Degmam Pty Ltd (In Liq) v Wright (No 2) [1983] 2 NSWLR 354) and caution should be exercised in making such an award: Leichhardt Municipal Council v Green [2004] NSWCA 341; Ng v Chong [2005] NSWSC 385 at [13].”

The Appeal Panel identified the following circumstances as potential bases for an award of indemnity costs:

1) Where a case is commenced or continued where there is no chance of success (at [60]);
2) Where the proceedings amount to an abuse of process (at [62]);
3) Where a party has engaged in unreasonable conduct (at [63]); and
4) Where there has been misconduct of a serious nature (at [64]).

The Appeal Panel’s full observations on these circumstances are extracted below:

“[60] Other than in relation to the unreasonable refusal of a genuine offer of settlement, one circumstance in which indemnity costs may be awarded is when a case is commenced or continued where there is no chance of success (Baulderstone Hornibrook Engineering Pty Ltd v Gordian Runoff Ltd (No 2) [2009] NSWCA 12 at [4]), such as where the claim is “without substance”, “groundless”, “fanciful or hopeless” or so weak as to be futile, such as where a limitation period is obviously at an end: Hillebrand v Penrith Council [2000] NSWSC 1058. However, mere weakness of a case will not be sufficient to warrant an exercise of the discretion to award indemnity costs: Wentworth v Rogers (No 5) (1986) 6 NSWLR 534.

[62] Another circumstance which may warrant an order for costs on an indemnity basis is where the proceedings amount to an abuse of process: Baillieu Knight Frank (NSW) Pty Ltd v Ted Manny Real Estate Pty Ltd (1992) 30 NSWLR 359 at 362. Examples of abuse of process include where the proceedings are commenced other than in good faith or for an ulterior or collateral purpose: Palmer v Gold Coast Newspapers Pty Ltd [2013] QSC 352; Packer v Meagher [1984] 3 NSWLR 486 at 500. Regardless of whether there is in fact a residential tenancy agreement between the parties, we are not satisfied that Dr Mendonca’s applications either individually or collectively were made in bad faith or amount to an abuse of process.

[63] An award of indemnity costs may also be made for unreasonable conduct. Such conduct may include unnecessarily prolonging the proceedings, (Degmam Pty Ltd (in liq) v Wright (No 2), at 358); unfounded allegations of fraud or improper conduct (Maule v Liporoni (No 2) (2002) 122 LGERA 216 at 229); deliberate or high-handed conduct (Rouse v Shepherd (No 2) (1994) 35 NSWLR 277) and behaviour which causes unnecessary anxiety, trouble or expense, such as the failure to adhere to proper procedure (FAI General Insurance Co Ltd v Burns (1996) 9 ANZ Ins Cas 61-384). Disregard of court orders may justify an indemnity costs order (O’Keefe v Hayes Knight GTO Pty Ltd [2005] FCA 1559 at [35]). Perverse persistence by an unrepresented litigant with a hopeless application may also do so: Rose v Richards [2005] NSWSC 758.

[64] Misconduct of a serious nature, such as fraud, perjury, contempt or dishonest conduct may also justify costs being awarded on an indemnity basis: Berkeley Administration Inc v McClelland [1990] FSR 565 at 568–569; Ivory v Telstra Corporation Ltd [2001] QSC 102); Vance v Vance (1981) 128 DLR (3d) 109 at 122.”
Astley v J H Properties Pty Ltd [2017] NSWCATAP 181
Consumer & Commercial Division - Tenancy
Judgment of: S Westgarth, Deputy President; R Perrignon, Senior Member 

The Appeal Panel dismissed an appeal from the Consumer and Commercial Division of the Tribunal, holding that there were no relevant grounds to set aside consent orders made by the Tribunal below.

As a starting point, the Appeal Panel observed (at [26]) that a consent order may be set aside in certain circumstances, applying the Appeal Panel’s holding in Prenc v Stojcevski [2016] NSWCATAP 244 at [43]-[44]:

A consent order can properly be described as an order which expresses an agreement in a more formal way than usual and can be set aside on any basis upon which the underlying agreement could be set aside: Taheri v Vitek (2014) 87 NSWLR 403; [2014] NSWCA 209 at [71]. In Harvey v Phillips (1956) 95 CLR 234; [1956] HCA 27, Dixon CJ, McTiernan, Williams, Webb and Fullagar JJ stated, at 243 -4:

“The question whether the compromise is to be set aside depends upon the existence of a ground which would suffice to render a simple contract void or voidable or to entitle the party to equitable relief against it, grounds for example such as illegality, misrepresentation, non-disclosure of a material fact where disclosure is required, duress, mistake, undue influence, abuse of confidence or the like. … [T]here is a dictum of Lindley L.J. which is distinct enough: “… nor have I the slightest doubt that a consent order can be impeached, not only on the ground of fraud but upon any grounds which invalidate the agreement it expresses in a more formal way than usual .... To my mind the only question is whether the agreement on which the consent order was based can be invalidated or not. Of course if that agreement cannot be invalidated the consent order is good”: Huddersfield Banking Co. Ltd. v. Henry Lister & Son Ltd [(1895) 2 Ch 273 at 280].”

It might be noted that the High Court in that case refused to set aside the compromise despite the “very unwilling and ephemeral character of the consent which the plaintiff was led to give.” The High Court in this regard said, at 244:

“But it is enough if she expressed a real intention to consent, even if experience might have suggested that it was an attitude she was not likely to maintain. In the circumstances one might have expected that she would be asked to sign a written authority. But that was not done. However the finding of the Supreme Court, supported as it is by evidence, suffices to establish that she definitely did give her authority, however reluctant it may have been. It is impossible to regard the authority she thus gave as insufficient to support the compromise. The issue is one which must be considered from the defendants’ point of view as well as from hers.” (par 43 and 44)”

The Appeal Panel then considered (at [27]) the principles relevant to whether a consent order can be set aside, summarised in McDonald v McDonald [2016] NSWCATAP 252 at [59], as follows:

“(1) At common law, a consent order may be set aside on the same basis as the underlying agreement may be set aside;

(2) Whether the agreement constituting the compromise can be set aside depends upon the existence of a ground which would suffice to render a simple contract void or voidable or entitle the party to equitable relief against it, grounds for example such as illegality, misrepresentation, non-disclosure of a material fact where disclosure is required, duress, mistake, undue influence, abuse of confidence and the like;

(3) In order to set aside a consent order on one of the above bases, it must be possible to point to some contumelious conduct on behalf of the respondent for instance:

(a) with respect to duress, it must be shown that illegitimate pressure was placed on the appellant such that there was no reasonable alternative but for her to submit;

(b) with respect to undue influence, not only must there be a source of power to deprive the other person of free and voluntary consent, but it must be shown that the agreement was the result of the actual influence;

(4) With respect to mistake:

(i) the misapprehension must arise in relation to a fact, law or circumstances that affects the substance of an obligation or the mistaken party’s motives for entering into the contract; 

(ii) a common mistake arises when the mistaken belief is held by both parties;

(iii) a unilateral mistake is where one party is mistaken but where there are no other vitiating circumstances, such as misleading or deceptive conduct, fraud or misrepresentation, a unilateral mistake will not generally constitute a basis for setting aside an agreement unless the mistake is a serious mistake in relation to a fundamental term of the agreement and the other party knew of, or contributed to, the mistake.

(5) With respect to other doctrines which may be applicable, such as unconscionable dealing, it must be shown that one party to the transaction was at a special disadvantage in dealing with the other party because of illness, ignorance, inexperience, impaired faculties, financial need or other circumstances that affect their ability to conserve their own interests, and the other party takes unconscientious advantage of the opportunity. It must be emphasised that the disadvantage must be “special” to disavow any suggestion that the principle applies whenever there is some inequality of bargaining power between the parties. What must be present is some disabling condition or circumstance which seriously affects the ability of the innocent party to make a judgment in their own interests, when the other party knows or ought to know of the existence of that condition or circumstance and of its effect on the innocent party.

(6) There may be other factors which arise such as non est factum which defence would arise in very limited circumstances to persons who, through circumstances such as blindness or illiteracy, are unable to have any understanding of the meaning of the document evidencing the agreement and who signed it in the belief it was radically different to what was in fact signed.”

In the present case, the Appeal Panel held that (at [47]), per the principles outlined in McDonald v McDonald, there were no relevant grounds to set aside the consent orders made by the Tribunal below:

“[T]he evidence does not disclose that illegitimate pressure was placed on the homeowners such that there was no reasonable alternative but to submit to the settlement, the evidence does not disclose that the homeowners were deprived of free and voluntary consent and that the settlement was the result of the actual influence of the Senior Member, nor does the evidence establish that the homeowners were at a special disadvantage given the presence of two advocates capable of advising them.”
Keyword Summaries
White v Alto Artarmon Pty Ltd [2017] NSWCATAP 164
Consumer & Commercial Division - Motor Vehicles
Judgment of: L Pearson, Principal Member; J Kearney, Senior Member
Catchwords: APPEAL – Consumer claim – Motor vehicle repairs – Whether services provided with due care and skill – Whether services provided in reasonable time – Conduct of hearing – Cross examination – Weight given to expert report - Whether error of law – Whether substantial miscarriage of justice
Sutevski v Safa [2017] NSWCATAP 165
Consumer & Commercial Division - Tenancy
Judgment of: S Westgarth, Deputy President; DAC Robertson, Senior Member 
Catchwords: APPEAL – Residential Tenancies - claim for repayment of water usage charges – water efficiency measures – whether decision against the weight of evidence – whether application brought within time
ZEO v ZEP [2017] NSWCATAP 166
Guardianship Division - Financial Management
Judgment of: M Schyvens, Deputy President; M Harrowell, Principal Member; L Porter, General Member 
Catchwords: GUARDIANSHIP ACT – Financial management order – appeal – exercise of discretion – leave to appeal on question of fact – absence of evidence from original hearing
Pacorp Holdings Pty Ltd v Waller [2017] NSWCATAP 167
Consumer & Commercial Division - Tenancy
Judgment of: L Pearson, Principal Member; D Fairlie, Senior Member 
Catchwords: APPEAL – Residential tenancies – Mould - Rent reduction – Compensation for damage to personal goods – Cost of obtaining mould report
Gannon Construction Pty Ltd v Brooks [2017] NSWCATAP 168
Consumer & Commercial Division - Home Building
Judgment of: M Craig QC, Principal Member; M Harrowell, Principal Member; P Durack SC, Senior Member 
Catchwords: APPEAL – home building contract – breach of statutory warranties - clause permitting limitation of builder’s liability – construction of the clause
Chamma v DJC Furniture & Bedding Pty Ltd [2017] NSWCATAP 169
Consumer & Commercial Division - Consumer Claim
Judgment of: L Pearson, Principal Member; J McAteer, Senior Member
Catchwords: APPEAL – Consumer claim – Purchase of bedroom suite – Whether goods not of acceptable quality – Whether false and misleading representations – Whether error of law – Whether leave to appeal should be granted
Dyldam Developments Pty Ltd v Mewing [2017] NSWCATAP 170
Consumer & Commercial Division - Home Building
Judgment of: M Harrowell, Principal Member; F Corsaro SC, Senior Member
Catchwords: APPEAL – exercise of discretion - transfer of proceedings to the District Court of New South Wales
Street v Finessence Pty Ltd [2017] NSWCATAP 172
Consumer & Commercial Division - Consumer Claim
Judgment of: L Pearson, Principal Member; J Kearney, Senior Member 
Catchwords: APPEAL – Consumer claim – Claim for refund and repairs – Whether error of law – Whether leave to appeal should be granted
Owners Corporation SP 79417 v Trajcevski (No.2) [2017] NSWCATAP 173
Consumer & Commercial Division - Home Building
Judgment of: P Callahan SC, Principal Member; D Goldstein, Senior Member
Catchwords: COSTS - Indemnity costs – whether the applicant had prospects of success at the relevant time
Dewey v McLachlan [2017] NSWCATAP 174
Consumer & Commercial Division - Tenancy
Judgment of: I H Bailey AM SC, Senior Member; R C Titterton, Senior Member
Catchwords: APPEAL – Residential tenancy – extension of time – compensation for loss of quiet enjoyment – compensation for breach by tenant
Upton v Martin and Stein Antiques Pty Ltd [2017] NSWCATAP 175
Consumer & Commercial Division - Consumer Claim
Judgment of: R Hamilton SC, Senior Member; R Titterton, Senior Member 
Catchwords: Civil and Administrative Tribunal - whether question of law - no error of law - leave to appeal - no substantial miscarriage of justice – no question of principle
Hu v Pender [2017] NSWCATAP 177
Consumer & Commercial Division - Tenancy
Judgment of: G Burton SC, Senior Member; R Titterton, Senior Member 
Catchwords: RESIDENTIAL TENANCIES - leave to appeal out of time; leave to argue questions of fact - further evidence and fresh evidence
CME v University of Technology Sydney [2017] NSWCATAP 178
Administrative& Equal Opportunity Division - Privacy
Judgment of: N Hennessy LCM, Deputy President; J Currie, Senior Member 
Catchwords: APPEAL – question of law – adequacy of reasons – oral reasons given in course of hearing – no reference to alleged conduct identified in applicant’s application for review of the respondent’s conduct - whether reasons adequate
Huang v The Owners Corporation SP 54659 [2017] NSWCATAP 179
Consumer & Commercial Division - Strata
Judgment of: S Westgarth, Deputy President 
Catchwords: STRATA CORPORATIONS – Setting aside consent order – interlocutory application
Stevanovski v CLK Plumbing Pty Ltd [2017] NSWCATAP 180
Consumer & Commercial Division - Home Building
Judgment of: L P Robberds QC, Senior Member; D A C Robertson, Senior Member 
Catchwords: APPEAL – Procedural fairness – case determined on an issue not addressed at the hearing or raised with the parties
NSW Civil and Administrative Tribunal, Level 9, 86-90 Goulburn Street, 2000, Sydney, Australia
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